Customer Service, Sales, Administrative Assistant, Graphic Designer
Resume:
Leslie Blackwell Berry
**** * ******* *** ******, CA 93720
************@*****.***
PROFESSIONAL EXPERIENCE
**/** – Present Event Specialist, part-time
Crossmark, Fresno, CA
•Intercepted consumers, recommended and sold products.
•Completed in-store food and non-food demonstrations at local Sam’s Club store.
•Prepared and served food samples using small appliances such as microwaves, fryers, skillets, coffee makers and knives.
•Effectively communicated the features and benefits of the product.
10/11 – 12/30/11 Customer Service Representative
Ryla, an Alorica company, Clovis, CA
•Identified, researched, and resolved customer issues using the computer system.
•Answered phones for major wireless service provider and responded to customer requests.
•Provided customers with product and service information.
•Researched and resolved billing issues.
•Sold product and processed customer orders, including upsells.
4/10 – 7/11 Customer Service Representative
IBM, Greenville, SC
•Serviced Allstate, SunAmerica, and Prudential policyholders.
•Fielded questions and complaints regarding universal, term and whole life insurance policies, supplemental health policies, and qualified and non-qualified annuity contracts.
•Printed and mailed forms to customers to make necessary changes to their existing contracts.
•Interacted with claims department to assist in filing and completion of claims.
•Interacted with policyowner services department regarding completion of beneficiary, owner and name changes, partial and full surrenders, loans, and other withdrawals. Helped to resolve billing issues.
7/8 – 2/10 Field Sales Agent
Sterling Life Insurance Company, Greenville, SC
•Completed licensure requirement to practice as agent in accident, life, and health insurance in South and North Carolina.
•Focused on opportunities within the senior population offering Medicare supplemental insurance and related plans.
•Proficient in appointment setting and making presentations to local community businesses.
•Awarded Sterling Start for sales excellence for the month January, 2009.
2007-08 Office Assistant/Receptionist
South Carolina Department of Health and Environmental Control, Spartanburg, SC
•Fielded and managed a myriad of inquiries in busy front-desk position.
2003-05 Cataloging and Music Assistant
Converse College, Mickel Library, Spartanburg, SC
•Catalogued incoming books and materials, downloaded and updated bibliography records, attached barcodes, spine labels, security strips and book jackets, repaired books. Assisted faculty and students matriculate throughout the library.
ADDITIONAL PROFESSIONAL EXPERIENCE
Musician, Performer, Sound Engineer, Graphic Designer, Web Designer
TECHNICAL SKILLS
Extensive knowledge of Microsoft Office 2007 and Office 2010.
Web Design skills including experience working with Adobe Dreamweaver, HTML, XML, Javascript, Adobe Flash, Adobe Fireworks, and CSS.
Graphic Design skills including extensive knowledge of Adobe Photoshop, Adobe Illustrator, and Adobe InDesign.
Various other technical skills including but not limited to: VM/CMS, MVS/TSO, and CICS system environments for IBM 3380/3390; OS/2, Windows NT, Windows XP, Windows Vista, Windows 7, Linux, MacIntosh operating system platforms.
EDUCATION
December 2010 - Graphic Design Masters Certificate
Sessions College of Professional Design, Tempe, AZ
Concentrations in print design and web design.
May 1994 - Bachelor of Arts in Computer Science and Mathematics
Converse College, Spartanburg, SC
Graduated magna cum laude, (major studies GPA 3.88/4.0 scale).
May 1991 – Bachelor of Music in Piano Performance
Converse College, Spartanburg, SC
Graduated magna cum laude, GPA 3.84/4.0 scale.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate