Training Professional
Resume:
MICHAEL A. GOKEY
*** ******* **., *******, ** ***51
netx2g@r.postjobfree.com
TRAINING & DEVELOPMENT PROFESSIONAL
Performance Improvement / Instructional Design / e-Learning / Project Management / Budgets / Program Design / Human Resources / Change Management / Curriculum Development / Management / Planning
Working for industry leader Verizon Wireless for 15 years, I created and implemented various training programs that improved performance by spreading knowledge, enhancing skills, and cultivating Best Practices for staff at all levels from entry to executive. I led teams that created programs to orient and train new hires, developed high-potential managerial talent, and coached executives to improve leadership performance. I also managed budgets to $2M.
My key skills include:
- Designing and delivering high-impact training programs
- Maximizing training and education ROI
- Fostering productivity, quality and service improvements
- Motivating and enabling staff to strive for excellence
- Promoting corporate culture aimed at best-in-class performance
SELECTED ACCOMPLISHMENTS
Devised program to fast-track new hires. New Verizon staff ramped up slowly, causing productivity and employee satisfaction deficits. Identified root cause as insufficient orientation/training programs. Designed “Launch Your Success Story” fast-track training regimen with train-the-trainer programs. Cut ramp-up times 33%. Improved employee sat scores 40%. Firm won #3 ranking nationally from Training Magazine.
Led change management initiative that boosted productivity during downsizing. Restructuring in Verizon finance department caused slumping morale and productivity. Proposed change management program to CFO, focusing on enhancing skills and knowledge base of all finance staff while promoting better understanding of corporate strategic goals. Rolled out program ahead of schedule. Earned public recognition from CFO for contributing to turnaround.
Initiated successful Leadership Development Boot Camp. Existing leadership development programs were poorly received at Verizon, with weak attendance and negative feedback. Sold new concept to division president for two-week “VZ Lead” program. Collaborated on program design with outsource vendors. Rolled out program to strong positive feedback from 200 new executive participants. Firm replicated program nationwide.
CAREER HISTORY
Verizon Wireless, rapidly promoted through positions of increasing responsibility.
Area Training Manager. Promoted in 2001 to direct team of HR and training professionals providing programs to 20,000+ sales, service and other employees at all levels in the Northeast US. Designed and implemented successful programs that were replicated enterprise wide. Managed and collaborated with vendors.
Online Learning Consultant (internal staff), 2000-2001. Designed and delivered e-Learning platforms for new products and services. Managed projects and vendors.
Regional Training Manager, 1997-2000. Led Training Team that created and delivered training programs for new hires, existing staff, and managers in the Customer Care unit via classroom, seminar and distance learning.
Assistant Training Manager, 1994-1997.
Created and delivered training programs.
Senior Customer Service Representative, 1992-1994.
BA degree in Communications from Rutgers University.
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