Management Manager

Vaishali Mane

Cell: +1-848-***-**** | neqi9o@r.postjobfree.com

SUMMARY

Having over 13 years of project management and implementation experience with special focus on service management, software development, and testing. Have researched a lot on innovation in the software testing domain and has published a patent and presented several technical papers at national and international levels.

PUBLICATIONS / AWARDS

Patent (Published): System and method to visually notify the senders about the object's processing using color method at real time. Research disclosure published at http://www.ip.com/pubview/IPCOM000179839D

Paper: Customer feedback: An innovative area of service research. International conference on Service Management - Cornell University, USA, June 2011

Paper: Customer-Tester – Innovative Business Model. International conference on System Verification Test - IBM Somers, USA, May 2008

Paper: CygNet - Network Management System NCC – 2000 (National Conference on Communications) - Chennai, India, June 2000

Paper: The IIT-M INTRANET: A cost effective case of Networking, SECURENET'98, Indian Institute of Science -Bangalore, India, Jan 1998

Award: Received ‘Knowledge Advantage’ in Jan 2001 by IBM Pittsburgh Lab, US. This award carried a cash prize and a certificate

CERTIFICATIONS

Certified Software Test Engineer (CSTE), held by QAI International in Sept 2008

Certified Software Test Manager (CSTM), STQC India held in July 2008

EXPERIENCE

IBM India Pvt Ltd, Pune Jun 2000 – Jan 2011

Software Test Specialist, iNotes : IBM USA, Team size: 12 Jun 2009 – Jan 2011

Performed a complete study and analysis of incorporating Lotus Notes client on i-phones

Carried out a complete test cycle on this web based application testing cycle with a large combination of OS and

browsers

Evaluated the test results, defect logs and provided a valuable feedback with the understanding in testing areas

Interacted with industry experts and conducted market research to develop a new test system cycle and presented a technical paper on this study

Mentored and guided a group on IP (Intellectual Property and Patenting) and for Software Certifications

Test Architect, Lotus Notes Client: IBM USA, Team size: 15 Jan 2008 – May 2009

Led a complete test team with the US customer for one of IBM’s giant product, Lotus Notes on a complete new release of 8.5.2

Decreased the customer bug reports to a significantly lower level

Provided satisfactory inputs to the customer at all levels and thereby building a strong and confident relationships with IBM’s customers globally

Received appreciation and recognition from IBM management and customers on various occasions

Researched the various stages of Software test cycles, made valuable suggestions and implemented these suggestions, thereby achieving a higher confidence level in the innovative research

Metrics Manager, Lotus L2 Support: L2 Support Asian and Europe, Team size: 75 Jan 2005 – Dec 2007

Single handedly pioneered the IBM, Pune centre for Lotus Notes support team

Motivated, managed and achieved a customer satisfaction from 65% to 85% and above

With excellent communication with the customers and the IBM’s team managed to established a strong and positive relationship between them

Provided recommendations and best practices for improving the scalability of the existing support systems

Successfully presented the Metrics roadmap to the executive management

Initiated, planned & tracked product development and managed the entire team along with its counterparts worldwide

Test Lead, Lotus Smart Suite: Banks in Europe, Team size: 20 Jan 2004 – Dec 2004

Merged a couple of smaller teams and established a successful teams for the European customers

Managed the complete maintenance product team for the teams under Lotus flagship.

Worked on the release of Lotus Smart Suite release on 11 international languages

Test Lead, Distributed File Service: Transarc Lab - USA, Team size: 20 Jun 2000 – Dec 2003

Setup a new team at IBM, Pune and traveled to the Transarc Labs, Pittsburgh, USA for training

Received an award for the excellent contribution to the team and leading an entire team towards high customer satisfaction

Successfully carried out a complete cycle from test planning, test setup, installation, implementation, test execution, bug reporting, bug report analysis and providing feedback on the study of the test cycle

Distributed Systems and Optical Networks Lab, Indian Institute of Technology (IIT), Chennai

Jun 1997 - Jun 2000

Research Scientist, Client: IIT Chennai, Team size: 25

Led a couple of teams for the working together of the Network Management Protocols

Delivered high quality as team lead with the Networks devices as Switches, hubs, routers etc

Trained and mentored the team on various topics on Networking and Perl programming

TRAININGS

Classroom Training on “SIX Sigma for L2 Support project”, Pune

Classroom Training on “Leadership skills”, Pune

Classroom Training on ‘Advanced AIX Administration’ at IBM, Pune

Classroom Training on QMS (Quality Management Systems)

Classroom training on Spoken Japanese at IBM and stood first in the organizational internal test

Member of “Toastmasters International Club” and Vice President Education “ThinkMaster’s Club”, IBM Pune

LEADERSHIP/SKILLS

President, Tied Tongues Toastmasters Club of IBM, Pune Jan 2009 – Jan 2011

Established the club, formed the core club election body.

Was a single-point-of-contact for all the club related activities

Actively participated, held various contests and interacted with other Toastmasters clubs within Pune.

Facilitated and encouraged the novice and the most needy members achieve a significant level of improvement in public speaking and leadership building

Vice President, Think Masters Toastmasters Club of IBM, Pune Jan 2006 – Dec 2008

Played a significant role in establishing the club, organizing the weekly events and gaining various department contacts

Facilitated and encouraged the novice and the most needy members achieve a significant level of improvement in public speaking and leadership building

Planted saplings at the mental hospital at Yerwada, Pune

Participated in community work by visiting the hospital for the mentally challenged people in Pune and planted saplings on the campus.

Interacted with the hospital authorities to know the conditions of the people living there and what support could be extended to them in terms of community service.

Community work: Sponsors girl child education.

Technical Skills: C, Perl, MS Excel/Outlook, Brio, SNMP, TCP/IP, Rational Functional Tester (RFT), WinRunner, LoadRunner, IBM’s QMS (Quality Management System), Basic knowledge of SQL, Six sigma initial training, Agile method, Waterfall approach.

EDUCATION

Master of Technology, Materials Technology, IIT , Chennai, India Jan 1997

Bachelor of Engineering, Metallurgy, College of Engineering, Pune, India Jun 1995

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