Project Manager Customer Service

Experience

University of Chicago, Chicago, IL

Booth School of Business (Graduate School of Business)

January 2011 to present

Assistant Director of Student Programs and Events

Plan and oversee the execution of a variety of student events and programs

Advise, support, and recommend concepts for programming to leaders of 22 professional, athletic, cultural and social student groups

Act as a liaison with other student life departments

Guide and assist with conferences, panels, social events, athletic events, budgeting, and the overall attainment of group goals

Maintain organizational records and archive relevant information and program materials

Responsible for attending and monitoring events

Assist with implementation and planning of community-wide programming and events

Work with the Marketing Department to develop brochures, pamphlets and slideshows for large events

Manage and update student group websites

Work with a wide range of catering, décor and special event vendors

University of Illinois, Urbana, IL

Illini Union – Event Services

February 2008 to December 2010

Event Services Office Support Associate

Planned, scheduled, and managed all events held at the Illini Union at the University of Illinois

Reviewed space requests for 20 meeting rooms and assigned rooms with decisions based upon priority system, availability, and good judgment to allocate space as fairly as possible

Supervised, hired and trained up to 9 student employees

Responsible for the management and coordination of up to 300 events each month

Maintained a good working relationship with Dining Services, Building Service Workers, and Marketing Department

Good rapport and customer service with student organizations, faculty and staff groups, as well as other organizations and general public

Provided individuals requesting space with timely status updates, confirmations and/or cancellations via e-mail or phone

Responsible for getting complete and correct information concerning the financial responsibility for those who will accrue charges

Helped coordinate multimedia and A/V needs for each event

Taylor Studios, Inc., Rantoul, IL

March 2006 to October 2007

Assistant Project Manager

Coordinated luncheons, travel, and special events for staff and client visits

Served as Project Manager for several museum and nature center fabrication projects

Established project schedules and timelines to meet customer required deadlines and budgets

Took part in interviewing, hiring, and training new employees

Managed shipping and receiving of museum exhibits and maintained shipping records

Created, organized, and maintained database of freelancers and subcontractors

Supervised team of exhibit artists to ensure completion and quality of fabrication and design projects

Established and retained customer relationships

In charge of setting up meetings, luncheons and travel arrangements

Digital Network Development Companies, Champaign, IL

March 2005 to March 2006

Sales Assistant, Administrative Assistant, Customer Service

Developed new business by making contact with prospective customers and selling our product

Provided customer service to customers

Designed and created promotional brochures and flyers

Oversaw inventory of product

Answered all incoming calls using a multi-line phone system

Education

Augustana College, Rock Island, IL

1999 to 2004

Bachelor of Liberal Arts and Sciences

Sociology/Cultural Anthropology concentration

Augustana Varsity Women’s Soccer Team

Chi Omega Gamma sorority – social and sport chair

Parkland College, Champaign, IL 2004

Non-degree seeking student

Courses completed: graphic design, photography, three-dimensional design

References

Jessica Pounds – *******.******@************.*** - 773-***-**** – Director of Diversity Affairs and Student Programs

Ann Harvilla – ***.********@************.*** – 773-***-**** – Dean of Students

Jamie Singson – *******@********.*** – 217-***-**** – Director of Native American House

Jennifer Mowrey – *******@********.*** - 217-***-**** – Event Services Manager

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