Customer Service High School

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Vanessa Valdez

*** ****** ******, ******, ******** 60431

Home Phone: 970-***-**** / neh25b@r.postjobfree.com

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To work and utilize my experience and accomplishments to contribute to a company who values excellent work ethic, and has opportunity for advancement.

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Summary of Qualification

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• Well-organized, self motivated individual with the ability to rapidly learn new tasks.

• Task record for consistently meeting goals and delivering a high level of job performance.

• Proven ability to build strong customer/client relationships

• Very efficient in Microsoft excel, 10 key, and Power Point.

• Certifications: C.P.R and E.M.T.B

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Professional Experience

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2010 YMCA, Membership Assistant/Receptionist

Serve as a greeter, answer telephones, and handle/or direct the calls. Disseminate YMCA memberships and program information. Account for money transactions, register participants, memberships, and merchandise. Handle complaints and concerns and encourage members to return to YMCA. Responsible for working with current members and prospective members to explain values and advantages of YMCA memberships. Process new, renewal, and program memberships. Keep memberships recorded, updated, and accurate.

2007 TCF Bank, Teller/Sales

Aggressively promoted sales, and refer TCF products and services. Answered inquires regarding checking and savings accounts, and other bank related products. Initiated and opened new accounts, while conveying appropriate information on regulations and policies. Accurately processed, and promptly keyed all transactions in a manner which maintained TCF standards and a high level of customer service.

2002 Sur-Tel, Assistant Manager

Supervised staff of 5 customer service representatives. Developed and implemented daily plan for meeting/exceeding production goals. Monitored customer service representatives to ensure quality production and communication results with supervisors. Assisted customer service representatives with various questions, projects, and problems. Troubleshooted escalted phone calls in order to resolve customer service issues. Created new customer accounts and obtained payments.

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Education

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2002 Greeley Central High School High School Diploma

2010 South Suburban Hospital, Hazel Crest, IL Emergency Medical Tech-Basics

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