Customer Service Administrative Assistant

Sylvia A. Brantley

*** *********** ***

Gary, Indiana 46408

(Cell) 219-***-**** or (Home) 219-***-****

Email: *****@***.***

Employment

Inktel Direct-Customer Service Representative

June 2011 to January 2012 - Wood Dale, Illinois

Answered inbound calls from potential and existing customers by telephone to service their needs resolve technical and business objections of prospective customers. Enters new customer data and other sales data for current customers into computer database. Inform current and prospective customers of current promotions and new or upgraded products.

Allstate Insurance-Member Service Representative

Oct 2008 to Oct 2009 - Barrington, Illinois

Verified identification and benefits, determined specific locations, and then arranged for emergency auto roadside dispatch or warranty service, for both wholesale and retail customers with various client/partners nationally. Resolved customer concerns, answered customer inquiries and made retention efforts. Worked on various full time schedules in a 24 x 7 call center environment schedule required working on weekend days as part of the permanent schedule.

American Eagle Airline-Passenger Service Agent

April 2007 to Oct 2008 - O’Hare Airport

Answered inquiries regarding information such as schedules, accommodations, procedures, and policies.

Examined passenger documentation to determine destinations and to assign boarding passes.

Managed gate operations and flight close-outs to ensure safe loading and unloading.

JP Morgan Chase-Lockbox Administrator

Aug 2006 to Feb 2007 - Chicago, Illinois Loop

Read source documents such as canceled checks, sales reports, or bills, and entered data in specific data fields using keyboard.Compiled, sorted and verified the accuracy of data before it is entered and stored completed documents in appropriate locations.

Bank One-Data Keyer

Nov 2005 to Feb 2006 - Chicago, Illinois Loop

Verified the accuracy of individual and corporate account check amount

Keyed the account number and amount into data system checking for accuracy Recommended by team lead for permanent position

EDUCATION

South Suburban College Jan 1999 thru May 2003

South Holland, Illinois

72 credit hours Completed Paralegal courses

Administrative Assistant Certificate

Hinds Junior College Jun 1985 thru Jun 1987

Utica, Mississippi

Computer Science 65 credit hours

Jim Hill High School Sep 1982 thru Jun 1985

Jackson, Mississippi

General Studies-Secretarial

Diploma 1985

Contact this candidate