Customer Service Manager

Frewieny G. Gebremeskel

**** *. ******** **., ***. 3N 773-***-****

Chicago, IL 60626 **************@*****.***

Education

OGLETHORPE UNIVERSITY, Atlanta, GA May 2009

Bachelor of Arts in Business Administration

Work Experience

PUBLIX SUPERMARKETS, Decatur, GA 2000-2011

Front-End Coordinator/Manager

Successfully managed 15-25 clerks per day by giving administrative instructions and directions.

Simultaneously supervised the activities of the on duty cashiers and front service clerk while providing customer service to customers and assisting patrons with their purchases.

Performed financial transactions, such as counting cashier tills.

Processed Western Union transactions, cash, checks, and credit card transactions utilizing a computerized system.

OGLETHORPE UNIVERSITY, Atlanta, GA 2008-2009

Residence hall/Dorm Team leader

Assists the Campus life and staff training, in developing, programming and organizing formal and informal gatherings for students throughout the year.

Take great care in organizing, maintaining, and supervising residence hall to ensure proper safety and enjoyment for student.

OGLETHORPE UNIVERSITY, Atlanta, GA 2007-2008

Front Desk Manager

Checked-in and assisted students, professors, clients, and university personal as a gym assistant.

Was responsible for checking equipments and reporting maintenance issues.

Provided customer service by helping and answering clients’ inquiries.

OGLETHORPE UNIVERSITY, Atlanta, GA 2004-2006

Work Study Library Assistant

Managed office with 15 students on work-study.

Maintained the records of the number of visiting students and assisted them with checking books in and out of the library.

Assisted in the creation of the gymnasium schedules.

Leadership/Community Work 2000-2011

Publix Supermarket/March of Dimes

Collected money for yearly fundraising event to aid children with disabilities and participated as a walker

International Club Officer

Church Youth Group Instructor

Competencies and skills

Organizational skills: excellent communication skills both written and oral, problem solver, strong interpersonal skills, creative mindset, multitasking skills, event planning, detail and result oriented, critical thinking, self-starter, organized and team player.

Competence: online calendar management, correspondence, travel arrangements, meeting planning, management team coordinator and client interface.

Proficiency: MS Office skills (Excel, PowerPoint, Word, Outlook), social media (Facebook, Twitter, Linken). Speak three languages Tigrinya, Amharic and basic Spanish.

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