Customer Service Manager
Resume:
PRINCESS HAYNES
Smyrna, Ga. 30080
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ADMINISTRATIVE PROFESSIONAL
PROFESSIONAL OBJECTIVE
Energetic assistant with experience in Business Management and Office Administration seeking an opportunity to advance knowledge and growth in a cooperate environment. Possess exceptional ability to build productive relationships, as well as, demonstrate a sense of urgency in a professional environment.
PROFESSIONAL EXPERIENCE
HEALTHCARE STAFFING, INC. ATLANTA, GA. Sep 2011-April 2012
Program Manager
Responsible for staffing Cobb/Douglas Community Service Board with healthcare providers. Staffing includes residential, day, and developmental disability programs. Follow established policy and procedures to interview and hire staff with appropriate credentials. Coordinate and schedule proper training classes for prospects that are under trained. Tract and insure that employees maintain current credentials and training by scheduling and following up with the employee to insure attendance for the training. Enter new employees’ skills and pay data in the Schedule and Time Keeping Computer Software Program. Responsible for completing E-verify and prepare documents to schedule new-hires for fingerprints. Administer and process drug screens for new employees. Communicate with client’s program supervisors to provide staffing that meets the special needs as they arise. Perform general office duties which include answering phones, filing, faxing, and data entry. Prepare Workers Compensation information and documents to fax to the proper office to complete the process. Input timecard entries weekly and process employee payroll bi-weekly for seventy (70) employees. Match and attach timecard with invoices to deliver to the Client’s Accounting Department for payment of services provided. Receive employee payroll checks and document in employee’s electronic file whether it will be mailed or picked up. Seek solutions to resolve any work related issues or problems that employees may have. Attend quarterly staff meeting to discuss business operations and goals for growth and improvement.
STARS AND STRIKES, Dallas GA Sep 2008- Sep 2011
Bowling Center Game Room and Counter Manager
Responsible for game room and bowling center counter management for a 40 lane facility. Provide guests with prompt, efficient, and courteous service in the game room. Serves as facility manager during the absence of the bowling center manager. Perform management duties that include the management of 25 staff personnel on a daily basis, developing work schedules, and interviewing and hiring new job candidates. Train new employees on job and business operations functions as required. Responsible for cash handling and reconciliation of $30K of the centers revenue nightly. Manages redemption orders through vendor exceeding $5000 monthly. Oversee a game room budget of $6500+. Maintain accountability of business receipts and files for auditing purposes. Serves as Event Coordinator for scheduling of special events and parties for 100+ guests. Development of new marketing strategies including fliers and posters to attract new business. Schedules and attends managers meeting to discuss business enhancements. Conducts business operation walkthroughs to insure proper operation, customer satisfaction, and cleanliness of the facility. Prepare weekly and monthly status reports for upper management on the centers activities. Perform monthly inventories and initiates replacement orders for any supplies or equipment shortcomings. Opens and closes facility in accordance with established business hours.
BRUNSWICK ZONE BOWLING CENTER, Marietta GA Aug 2006-Sep 2008
Counter Control Operator
Performed a variety of tasks related to the successful management and hosting of party events. Provided customer service to party guests and parents ensuring a flourishing party experience and that expectations were met. Provided friendly, courteous, polite, and helpful customer service to include: answering phones, assisting with equipment, and scoring. Solicited customers for league, open play, and future center events to increase business profits. Served as Bartender fulfilling orders for 50-200 bar patrons and waiters/waitresses nightly. Maintained an accurate accountability of cash register funds for drink and food orders exceeding $10,000 on a daily basis. Managed the bowing counter keeping track of open lanes and assigning them for maximum use. Issued and inspected bowling shoes and lane bumpers daily. Opened and closed center as directed by the general manager accounting for all collected revenue for day. Maintained a safe environment for guest and center staff.
BABIES CAN'T WAIT SCHOOL, Austell GA Jun 2005-Aug 2006
Executive Assistant
Provided administrative support for the Babies Can't Wait School with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines. Organized the details of special events and setup. Filed and retrieved documents, records, and reports. Prepared responses to correspondence containing routine inquire. Performed general office duties such as ordering supplies, records management, and bookkeeping. Assisted with testing of infants and toddlers as part of the early childhood development program.
EDUCATION
UNIVERSITY OF PHOENIX
AS in Business Administration, presently a part-time student (June 2012 projected completion)
CHATTAHOOCHEE TECHNICAL COLLEGE, Marietta GA
Basic Computer Maintenance, August 2005
Computer Software Skills, June 2005
CLAXTON HIGH SCHOOL, Claxton GA
Graduated 2005
COMPUTER SKILLS:
Office Computer Systems
Windows XP, Microsoft Office Suite
Micros & Embed Computer Software
StaffMed Staffing Computer Software
E-Verify System
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