Security/Customer Service/Lossprevention

Latoya L. Allen ~ *** East Stafford Street ~ Philadelphia, PA 19144 ~

215-***-****(cell) 215-***-****(home)

OBJECTIVE: Experienced and dependable Security Officer dedicated to

ensuring the safety of Employees,Visitors and Co-workers. Proficient in

Operating Security Systems Cctv,Etc. Very committed to developing New

ideas and Knowledge of Security Techniques. Completed Intensive

Security training in Distribution, Crisis Response,Substance Abuse and

regulations of Health Care Facilities.

EDUCATION:

2000-2002 Manor Jr. College ~ Jenkintown, PA

* Major Studies in Criminal Justice

1995-1999 University City High School ~ Philadelphia, PA

*High School Diploma

*Certificates in Academics

*Personal Protection Consultness INC:Kulpsville,PA 10/06

*OCAT Pepper foam and spray certification 10/06

*HIPAA Regulations

*Controlling Acess

*Handle With Care

*Conflict Access

*Crisis Intervention

*Public Relations

*Crime Prevention

*C.P.R & First Aid

QUALIFICATIONS:

Title Security Supervisor

*Led as well as supervised a 30 million dollar Distribution Center to

ensure that all security measures were carried out successfully

*Analyzed exposure where loss could be avoided and implemented

appropriate action plans.

*Conduct further Investigation to Detect Criminal Activity

*Led a Staff of Security Officers as well as Loss Prevention personnel

*Monitored and evaluated employee performance, as well as took

corrective action through counseling various levels of discipline

*Maintain employee attendance, payroll and performance training record

OCCUPATIONAL EXPERIENCE:

12/08-Present Pennsylvania Hospital

Security Officer/Crisis Response

Protect the Visitors,Staff,and Employees in a Hospital setting.Provide

safety in the Emergency room. Also provide asssistance in a crisis

Response Center to assure Hospitals Regulations are met.Give assistance

to patients dealing with crisis evaluations,treatment for drug

dependence,homelessness,302 and 201 Patients,Homicidal and Suicidal and

delusional psychosis behavior.

10/07-4/2010 Northwestern Human Services

Security Officer/Lead sup.

Maintain environment as well as ensure safety of all clients in a

Substance Abuse and D&A clinic. Monitor all clients to ensure they are

provided the best care and treatment needed.

06/05-10/07 Cardinal Health-Philadelphia-Pa

Loss Prevention SiteSupv

Monitored all areas of the plant,Supervised a team of 25 lossprevention

specialist on the pharmaceutical requirements and daily activity

inside the Vaults and D.E.A. cage to maintain safety and inventory of

all controlled substance being shipped out to health care providers of

inventory brought in and monitored.

05/02-08/03 GuardsMark ~ Philadelphia, PA

Loss Prevention Officer/Security

Handled all front desk duties in loss prevention department, monitored

surveillance cameras, yard check floating, shipping and receiving,

customer service, verification of employment staff, and conducted

physical security checks and evacuations on the premises.

SKILLS:

Strong Customer Service Orientation,Excellent Presentation and

Communication Skills, Leadership Qualities,Ability to

Interact with others including Diversified

Groups of People,Security Personell Training on Emergency Procedures

Computer Software Skills in MS Word, Access, Word Perfect, and

Internet, Light Office Duties, Data Entry, CPR Certification, Camera

Surveillance, CCTV,Switchboard, Shipping and Receiving, Payroll,

Operational Training in Distribution Center,and knowledge of

Investigative strategies.Strong Ability to maintain and Follow

Procedures Also Remarkable Ability to resolve Customer Complaints

REFERENCES UPON REQUEST

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