Customer Service Manager

Steven T. Stransky

*** ********** **. ****** ****, TX 77573

Cell: 281-***-**** / email: **************@*****.***

OBJECTIVE: To enhance the culture of a company with my strengths in leadership, communications, strategic planning, integrity and team building.

BACKGROUND SUMMARY: Over 25 years of management experience in creating a high morale environment to maximize employee potential.

AREAS OF EXPERTISE:

- Integrity and Fiscal Responsibility - Exceeding Customer Service Expectations

- Budget Development/Implementation - Team Building that Maximizes Revenue

- Organization and Procurement Efficiency - Talent Development and Training

- Forecasting and Long/Short Term Planning - Payroll and Expense Control

EMPLOYMENT HISTORY:

Garden Ridge, Houston, TX (146k sq. feet of Apparel, Furniture, Decor, Textiles, Seasonal and Kitchen)

Dual Store General Manager: Aug 2008 - Feb 2012

Simultaneously managed the Sugarland, Willowbrook and Webster locations which were consistently recognized regional staff as being among the best maintained and merchandised stores company-wide.

Managed a restructuring of payroll, trimming 30% three times, while increasing morale, standards and maintaining one of lowest turnover rates in the company.

Johnstone Supply / Gap Supply, Portland OR (Distributor of HVAC/R Supplies, Parts and Equipment)

District Manager / Distribution Manager: Nov 2006 - June 2008

Recruited to help GAP Supply expand and upgrade their business with responsibility for sales, distribution and operations for the Portland Metro District.

Designed and supervised the remodel of the Vancouver. WA branch while maintaining high customer service levels.

Designed and managed all aspects of the development of a new 80,000 sq. foot distribution center, sales branch and corporate headquarters in Tigard. Directed a team in executing a strategy for obtaining permits, contracts, planning, architecture, racking, development and set up.

Restructured payroll, established new procedures and policies, strengthened operational controls and increased profitability by over 15% while developing employees to assume increased responsibility.

Lowe’s Home Improvement Warehouse, OR

General Manager Multiple Stores: Oct. 2002 - Aug. 2006

Managed the Tigard and McMinville stores, with annual sales of over $45M, and 220 associates.

Scored in the 99th percentile in the Leadership and Intelligence exam for management placement.

Recognized by regional management as leading the region in best-maintained stores in the region.

Ranked as the top specialty sales store in the region in 2004, best performing sales comparison store in 2005 and ranked in the top 5 for Chargeable Casualty and Safety, NW Region.

The Home Depot , Orange County, CA

District & County Management: Aug. 1985 - Sept. 2001

Responsibilities included; store and district P&L analysis, county project management, operations for 40 stores, auditing and inventory controls for multiple districts and states.

EDUCATION: California State University, Fullerton, Business and North Carolina Real Estate License

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