customer service telecommute

Paula G Jones

Email: *********@*******.***

Phone : 901-***-****

Objective

To obtain a professional, home-based position that provides an opportunity for growth and development.

Professional Experience

Technical Support Agent

Satellite Services Company

• Provide technical support for satellite service customers

• Offer new services

• Handle billing inquiries

• Remote set-up of new equipment

• Present detailed information on promotional items using specific scripts

• Maintain accurate account information

• Educate subscribers on the use of equipment using detailed reference materials

• Extensive use of computer applications June 2011 – Present

Writer/Tutor

Independent Contractor

• Event planning and implementation

• Writing articles

• Promotional consultant

• Online research

• Editing newsletters and short stories for publication

• Developing advertisements and announcements

• Photography

• Tutor for writers on various projects January 2011 – June 2011

Instructor/Advisor/Customer Support Services

Higher Mind Concepts

• Completed intake interviews, needs assessments and case notes

• Operated customer support call-in division

• Developed and implemented goal specific strategies

• Organized special events for senior citizens and disabled individuals

• Served as mentor and advisor for interns, attended team meetings

• Presented job readiness seminars, taught basic life skills

• Organized community outreach projects and home visits

• Compiled monthly progress reports July 2002 – December 2010

Education

BS Psychology, Louisiana State University, Baton Rouge, Louisiana

Licenses

Insurance License ● Certified Personal Financial Counselor ● FCC License

Computer Skills

PC skills include: Windows, Outlook, Word and Excel; the Internet and social media websites

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