Project Manager Management
Resume:
JANIS HUNTER KIRKEBY
*****.*******@*****.***
SUMMARY
Experienced Project Manager with extensive background working for telecommunications companies and the United States Air Force. Proven abilities in project management of large-scale telecommunications projects and innovative client solutions, from initial design through implementation, and cross-functional process improvements. Successful record as individual contributor, team facilitator, line supervisor, manager, and inter-departmental liaison.
PROFESSIONAL EXPERIENCE
ERICSSON, Overland Park, KS
Project Manager May 2011 – Feb 2012
Project Manager for Special Access Portfolio supporting Sprint Access Management. Managed implementation of large number of plans and special projects for Northeast region.
• Reduced Sprint access charges through implementation of access plans, involving circuit migrations, installations and disconnects.
SPRINT NEXTEL, Overland Park, KS 1984-2009
Manager, Project Management (2000-2009)
Managed a team of up to 13 technical project managers responsible for the administration of the Special Customer Arrangement (SCA) process, which Sprint account teams use to request non-standard applications of Sprint products, both wireline and wireless.
• Reduced SCA process cycle time from 12 to five business days and volume by 50%, resulting in cost reduction and earlier booking of revenue. Managed through organizational change and work force reductions without impacting process effectiveness.
• Developed and implemented wireline strategy exception process to allow executive review of client product requests not in line with corporate direction, resulting in proper allocation of limited resources.
• Managed cross-functional team responsible for implementing process to ensure Sprint’s clients were made aware of SCA incremental charges, resulting in greater customer satisfaction, fewer billing disputes, and increased revenue.
• Maintained and enhanced corporate database used for process work flow administration. Managed $1M annual budget for maintenance and enhancements. Transitioned development support to offshore outsourcer as part of cost reduction project.
• Co-authored working level agreement for two processes as part of Network outsourcing project to ensure all process steps between Sales and Network were clearly documented.
• Received 2008 Manager of the Year award.
Project Manager, Network Account Support (1989-2000)
Project managed the network design, approval, and implementation process of Special Customer Arrangements (SCAs) involving primarily data applications.
• Implemented and maintained port reservation system at initial rollout for Sprint’s high-speed frame relay product, ensuring limited resources were used effectively.
• Project managed the development of custom data solution for Boeing, leading to revenue increase of $1M annually.
• Developed and implemented custom private line product for World Cup Soccer, which was later leveraged for use by other Sprint customers. Performed network diversity analysis, reviewed with client, and implemented to ensure 100% up-time during World Cup Soccer events at multiple venues across the United States.
• Developed customized network responses to requests for proposal from corporate clients.
Project Manager; Senior Network Planner (1984-1989)
Project managed various projects in multiple departments, such as:
• Operator Services platform
• Toll Free Product network support
• Digital switch network implementation
OTHER RELEVANT EXPERIENCE
United States Air Force Communications Officer, in charge of program management office responsible for managing the engineering/installation of high-priority, short lead-time telecommunications requirements in the United States and Europe.
Bell Technical Operations (formerly Textron subsidiary), Database Maintenance Manager and Telecommunications Analyst.
EDUCATION
Master's of Business Administration in Management, magna cum laude
Rensselaer Polytechnic Institute, Troy, NY.
Bachelor of Arts, magna cum laude
University of Massachusetts, Amherst, MA.
PROFESSIONAL DEVELOPMENT
Numerous programs, conferences and seminars covering a wide range of technical and management development topics.
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