Customer Service Medical Assistant
Resume:
Danielle M. Williams
Missouri City, Texas 77489
************@*****.***
SUMMARY OF QUALIFICATIONS:
Exceptional communication, organizational, and problem resolution skills. Extensive experience with internal and external customer service relations and employee training and development. Experience in handling various financial transactions associated with customer service.
EDUCATION:
Medvance Institute, Houston, Texas Aug/ 2010 – May/ 2011
Certified Medical Assistant, Graduate
Texas School of Business, Houston, Texas Dec/2002 – July/ 2003
Billing and Coding Specialist, Graduate
SKILLS:
Computerized data entry using various software applications (Microsoft Office, Medisoft, Excel, Quick Books, PowerPoint, Access, and Windows). Complex databases and software applications associated with record keeping, data entry, account management, and patient scheduling. Performed clinical laboratory procedures (phlebotomy procedures, injections, urinalysis and drug screening).
Patient rooming and assisting physician with various clinical examinations in the office, and performing patient assessment and vital signs in a fast paced medical office.
WORK EXPERIENCE:
Excel Urgent Care, Missouri City, Texas April/2010 – May/2011
Externship/Medical Assistant
Used the e-clinical works software to input patient information, as well as assess the patients, and take their vitals. Performed urinalysis using the urine analyzer. Performed urine cultures, filled out deposition forms to get samples sent out and picked up. Performed drug screens (e-screens) for pre-employment. Assisted in suture removal and eye wash procedures. Performed venipunctures, CBC’s using the QBC and Piccolo. Drew up medications and performed injections. Checked patients in/out, insurance verification, phone etiquette, and process payments. Applied splints on patients, and assisted with a nebulizer and laceration set up. Assisted in the sterilization process on equipment.
Pasadena Tank Corporation, Houston, Texas Nov/2010 – Aug/2011
Safety Attendant
Inspected machinery, equipment, and working conditions in an industrial or other setting to ensure compliance with occupational safety and health regulations: Inspected machines and equipment for accident prevention devices. Observed workers to determine use of prescribed safety equipment, such as glasses, helmets, goggles, respirators, and clothing. Inspected specified areas for fire-prevention equipment and other safety and first-aid supplies. Tested working areas for noise, toxic, and other hazards, using decibel meter, gas detector, and light meter. Prepared report of findings with recommendations for corrective action. Investigated accidents to ascertain causes for use in recommending preventive safety measures and developing safety program.
Danielle M. Williams Page 2
Bay Area Industry Corporation, LaPorte, Texas July/2008 – Sep/ 2008
Service Representative
Received, stored, and issued hand tools, machine tools, dies, materials, and equipment in industrial establishment: Issued tools and equipment to workers and maintained records of tools and equipment issued and returned, manually or using the computer. Located lost or misplaced tools and equipment. Prepared periodic inventory or maintained perpetual inventory of tools and equipment, manually or using the computer. Received, unpacked and stored incoming tools and equipment, and requisitioned stock to replenish inventory. Inspected and measured tools and equipment for defects and wear, visually or using micrometer, and reported damage or wear to supervisors. Repaired, serviced, and lubricated tools and equipment, using hand tools, spray gun, or pressurized spray can. Delivered tools or equipment to workers, manually or using company vehicles. Marked and identified tools and equipment, using identification tag, stamp, or electrical marking tool.
Walgreens, Houston, Texas Mar/2008 – June/2008
Service Representative
Performed any combination of following duties to provide customer service in self-service store: Aided customers in locating merchandise. Answered questions from and provided information to customer about merchandise for sale. Obtained merchandise from stockroom when merchandise is not on the floor. Arranged stock on shelves or racks in sales area. Kept merchandise in order. Marked or ticketed merchandise. Inventoried stock.
Foodarama, Houston, Texas Aug/2004 – Jan/2008
Cashier/Booth Operator
Operated cash register to itemize and total customer’s purchases in grocery store: Reviewed price sheets to note price changes and sale items. Recorded prices and departments, subtotaled taxable items, and totaled purchases on cash register. Collected cash, check, or charge payment from customer and made change for cash transactions. Stocked shelves and marked prices on items. Counted money in cash register to balance cash drawer. Cashed checks, printed out money orders, and performed western union transactions. Put money in the atm machine, did bank deposits, provided excellent customer service skills to the customers and aided in problem solving.
U.S. Army, Fort Stewart, Georgia Aug/1997 – Mar/2002
Mechanic/Clerical
Performed preventive maintenance checks and services on vehicles. Assigned a tool shed where tools were signed in/out. Drove fuel trucks and provided diesel for other vehicles in a field setting. Performed clerical duties, (filing, telephone etiquette, processing paperwork for soldiers) in an office setting. Received a Good Conduct Medal and an Honorable Discharge in the United States Army.
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