Customer Service Manager
Resume:
Enrique A. Juarez
San Antonio, TX. 78245
*********@*****.***
Objective Result-Oriented and dependable professional seeking employment at an environment concerning my experience
Experience University of Texas at San Antonio Registrar Office
Systems Analyst III September 2010 – Present
Provide the primary interface between user department management in the development and improvement of information systems to include performing system studies, studying systems interactions, analyzing business requirements and design system specifications, producing programs and systems, analyzing problems and creating tools for solutions.
Track the development of information systems and reports the progress to management. Assist SIS Operations with other technology issues as required (such as upgrades).
Provide technical and functional expertise to faculty and staff, to include providing user assistance and training in Business Objects Web Intelligence (WEBI), technical writing using SunGard Banner Student Student Information System (Banner SIS) to extracting data creating PopSel generations, generating letter from merged Banner Student Data with word documents. Use TOAD, Crystal Reports and SQL to extract Banner SIS data and import into Excel and Xcelsius.
Provide continual support to include ensuring data integrity, assist in solving computer-use and report-writing assignments, act as a liaison between Registrar's Office and other campus units, prepare and execute test plans. Prepare and distribute executive enrollment reports.
Responsible for seeing that operations are effective and efficient, assets are safeguarded, reliable financial and student record data are maintained, and applicable laws, regulations, policies, and procedures are followed.
University of Texas at San Antonio Auxiliary Services
UTSACard Office Data Systems Coordinator Jan 2007- Sept 2010
My duties are to manage the data systems and software of Business Auxiliary Services and UTSACard office
Business Auxiliary Services: Two Access 2007 Databases, Micros 9700 v3.0 Application and Database Servers
UTSACard Office: CSGold campus ID card software, Transaction Processing Services and Database Servers
Daily updates of Menu Items and Prices for Revenue Centers
Maintenance and Troubleshoot for 14 RVCs with 27 Micros Point-of-Sale devices
Manager of Micros POS System
Assist the Department’s Accountant with Cash Audit Program
On call 24/7 for emergency technical failure on all hardware and devices
Department of Hospitality Texas Tech University, Lubbock, TX
Hospitality Services Business Assistant/Micros Support Specialist Jan 2005-Dec 2006
My duties are to manage the POS data systems
Manage Micros 9700 and Netviewpoint Servers
Daily updates of Menu Items and Prices for Revenue Centers
Maintenance and Troubleshoot for Sixty POS Devices
Manager of Micros POS software
Manager of Cashier Trainer Program
Manager of Cash Controls Manual
Assist the Department’s Accountant with Cash Audit Program
On call 24/7 for emergency technical failure on all hardware and device
Convenience Store Shift Supervisor/ Student Manager Aug 2000-Jan 2005
Student Assistant and Frozen, Inventory Controller Aug 1999 – Aug 2000
Skills Technology
Servers: Micros 9700, Netviewpoint, CSGold DB and TPS
POS Devices: Micros WS4 and Eclipse, PCX, Merchant Link Credit Card Machines, IP Printers, VDUs, Scales
Campus ID Devices: Laundry Reader, A2005 Access Readers, Value Reload Station, and Vending Readers
Microsoft: Word, Excel, PowerPoint, Access, Front Page, and Outlook
SQL database, Oracle Database,TCP/ IP Network, Toad, Visual Basic, Banner, *Define
Office: Answer Multi-line phone, Faxing, Filing, Type 35wpm, Ability to Work in Fast Pace Environment, Result-Oriented, Great Customer Service
Speak, Read, and Write Spanish Fluently
Organization Omega Delta Phi
Education Associates in General Science from South Plains College
Attending University of Texas at San Antonio and pursuing an Sociology Bachelors Degree
Certificates CS Gold Administrator, Micros Training, CBORD Training, Train the Trainer Bob Pike Certified, Sanitation Training, Customer Service, ServSafe, Management/Coach
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