Customer Service Manager
Resume:
Ashley D. Robin
Memphis, TN 38105
**********@*****.***
Objectives
My objective is to partner with a mature company that will offer professional development and opportunities of promotion.
Education
Sheffield High School – Memphis, TN
Graduate, High School Diploma – May 2003
Southwest TN CC - Memphis, TN
2010 – Currently Attending – Nursing
Summary
*Self Motivated *Multi-Tasking *Team Player
*Dependable *Loyal *Trainer
Work Experience
Customer Service Agent - Pinnacle Airlines
Memphis, TN
April 26,2010 – January 9,2012
Responsibilities - Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers. A wide variety of challenges characterize this job. Answer questions and offer information covering a wide variety of airline and/or airport related topics. In addition to providing information, they help passengers pass through the airport from the ticket counter to boarding. They also tend to ill, handicapped, elderly, injured and small children traveling alone who need special assistance.
Shift Manager/Training Manager - McDonald’s Inc.
September 2007- August 2008
Memphis and Cordova, TN Locations
Responsibilities - Trained new hires and current employees on computerized inventory and cash register systems; maintained established regulations and procedures; conducted scheduled employee meetings; assisted manager and owner with daily operations of property, received awards for exemplary customer service and management support; conducted inventory; completed data reports as required; assists with supply orders; attend city meetings to discuss restaurant vision; communicate and address all customer complaints and issues with manager and owner as necessary; interviews and hire staff; address behavioral or performance conflicts and recommends methods of modifying these inappropriate actions; reviews and approves menu plans and food purchases; assist with performance evaluations and complete other duties as assigned. Work 40-55 hours per week and supervised various teams of 15-20 employees
Senior Beauty Supervisor – Walgreen’s Drug Store
May 2003 – April 2007
Various Memphis Locations
Responsibilities - Responsible for supervising cosmetics department at various locations; maintained excellent cash handling; assisted store manger’s with scheduling of employees; trained new hire and current employees with new regulations and policies; assisted general public with purchases; responsible for inventory control; merchandise ordering and department sales; supervised 4-5 employees; maintained department reports; supervised and ensured department sales quota were accomplished; attended district and store meetings as scheduled; assist with disbursing of items and inventory in department and throughout store as needed; revised department sales resets and merchandise; managed total counter and individual sales goals; manages the orientation and development of beauty consultants; worked within the sales and support teams for the achievement of customer satisfaction and revenue generation to comply with company vision and values. Other departments where I performed included Photo and general cashier before being promoted to Supervisor.
Reference List:
Carolyn Sykes - Previous Supervisor
Pinnacle Airlines
Aimee Dean - Previous manager
Pinnacle Airlines
Robert Cooper - Previous Supervisor
Pinnacle Airlines
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