Customer Service Manager
Resume:
Nicole Paschini
nd7ctg@r.postjobfree.com
Objective:
To obtain a challenging position that utilizes my experience. I am a highly motivated individual with excellent skills that could contribute to the successful growth of your business.
Education:
• Escalon High School, Escalon CA
o Diploma General Graduated: May 2006
• San Joaquin Delta College, Stockton CA
o Associates Degree Liberal Arts Graduated: July, 2009
• Chapman University College, Salida CA
o Bachelors Degree Liberal Studies Graduated: February, 2011
Qualifications:
• Associates Degree
• Bachelors Degree
• 7 years secretary/administrative experience/Customer Service
• 3 years record keeping
• Typing Certificate -85WPM
• High Level of Computer Skills/10 key
• Software Programs: S.A.P, Word, Excel, PowerPoint, Tools, OneNote, Internet Explorer,
E-mail, and more.
• Machine Experience: Computer, Printer, Copier, Scanner, Fax, Label Making machine, and laminating machine.
Employment Experience:
12/2009-Present Manteca Unified School District
• Substitute
o Secretary/Administrative Staff
o Instructional Aid for special education and multiple-subject classrooms
o Yard duty
07/27/08-4/30/12 Kohls
• Loss Prevention Service Specialist/Customer Service Representative
o 4 years of secretary experience, answering incoming/outgoing phone lines, daily audits, and filing.
o Customer Service
o Ensure to maintain safe and secure store environment.
o Conduct surveillances as defined and directed by Loss Prevention Manager.
o Ensure to take required steps utilizing productive merchandise recovery procedures
o Identify, investigate and resolve all outside premises theft incidents by recovery and apprehension
03/08-05/01/09 Kelly Services/Pepsico Company
• Administrative/Inventory Control Analyst/Delivery Processor
o 1 year administrative/secretary duties
o 1 year record keeping
o Performed high-volume data entry
o Accessed information from a S.A.P Program and maintained a computer database
o Experience in word processing, excel, power point, and other software programs
o Professionally answering incoming multiple phone lines
02/21/07-10/01/07 Home Depot
• Cashier
o Cash handling
o Customer Service
o Assisting four self checkout lined registers (multi-task)
06/24/04-02/21/07 Marketplace Stadium 10
• Supervisor
o 2 years secretary experience
o 2 years record keeping
o Overseeing and directing 15-20 employees
o Prepared work schedules, breaks, and lunches
o Inventory, cash office, ticket booth, concession, and registers
Professional References
Caroline Diaz Professor Chapman/Brandman University College
5222 Pirrone Court, Salida CA
Michael Albonetti Academic Advisor Chapman/Brandman University College
5222 Pirrone Court, Salida CA
Wayne Easterly Loss Prevention Manager Kohls
2360 Daniels Street, Manteca CA
209-***-**** (ext. 0)
Contact this candidate