Customer Service Representative

RHOANA CANDITA LOPEZ

**** *.*. ***** ******

MIAMI FL. 33169

CELL: 954-***-****

************@*****.***

OBJECTIVE:

To be employed in an agency or company where I can provide excellent customer service, where my experience will be further developed and utilized. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

WORK EXPERIENCE:

200*-****-*** of Dade and Monroe County

CSR

• Managed and Relayed calls.

• Completed daily filling, mailing, and organizational paperwork.

• Utilized computer skills to communicate with clients, offer services and information via relay services.

2008-2010 State of Florida Department of Children and Families Miami Fl.

Clerk

• Reviewed DCF Substance Abuse and Mental Health (S.A.M.H.) program provider contract files & organizing confidential documents in chronological order.

• Scanned documents and uploading computer files & organizing computer file folders.

• Assisted DCF (S A M H) staff on daily organization needs.

• Participation in the local Consumer Network Advocacy meetings. DCF's Adult Mental Health Sub-Committee meetings, and SOAR (Supplemental Security Income/ Social Security Disability income {SSI/SSDI} Outreach Access and Recovery) Initiative meeting.

• Participated in the "Leadership Training" to gain skills as a community advocate.

• Certified in the 3-day "Intro to WRAP" (Wellness Recovery Action Planning: a self-management and recovery system)

April 2006-2007 Precision Response Center (PRC) Miami FL.

Receiver/Translator (Customer Service Representative)

• Relayed calls (Typing and talking to the blind and hearing impaired).

• Utilized computer skills to communicate with clients, offer services and information via relay services.

• Completed Incident Reports in case of client complaints.

February 2004-2006 Excel Elder Care A.L.F./ Nursing Home Miami FL.

Secretary

• Managed incoming and outgoing calls from (vendors, doctors offices, family members, etc.)

• Set appointments for the residents.

• Prepared and processing of all time cards for nursing home staff.

• Completed daily filling, mailing, and organizational paperwork.

January 2003-2006 Comcast Miami Fl.

Customer Service Representative (C.S.R)

• Managed incoming calls.

• Managed work orders and customer accounts as necessary.

• Worked with Moderate Supervision/Guidance.

• Performs exceptional customer service to internal and external customers.

EDUCATION:

2002-2006 William H. Turner Technical School Miami Fl.

High School Diploma

• Earned the Silver Tassel for outstanding Community Service.

REFERENCES:

Available upon request.

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