IT Specialist

CHARLES J. BOAT

*** ***** **** **. ******, SC ***56

Home: 843-***-**** Mobile:727-***-****

***********@*****.***

OBJECTIVE

To obtain a position in the field of IT (Information Technology), Security Systems, Networking, or Programming, where my technical, organizational & communication skills will be used, developed and polished.

SKILLS

• Technical reporting through Crystal Reports and SQL Server Reporting Services (SSRS)

• Design web pages that read from and update several different databases from one page.

• Work-based skills at Active Desktop, SQL server, network setup and maintenance

• Can reliably handle and troubleshoot for a LAN of 100 computers and a WAN of another 50

• Leadership and training of up to a class of 50 at one time, and up to 200 employees also in focused one-on-one training scenarios

• Strong active and working knowledge of all Windows Operating Systems, Microsoft Word, Excel, Access, Outlook, Works and PowerPoint, extensive experience at customer and technical service in a face-to-face, e-mail, and by phone environment

• Typing speed WPM 65+

• Perfect score on Microsoft Certification exams

• Successfully set up a Microsoft Server 2003 in a VMWare environment

• Successfully set up and maintained with maximum uptime and regularly scheduled downtime and maintenance a Apple OSX Snow Leopard server in a Mac/Windows workstation environment

• Expert level troubleshooting for Windows XP, Vista, and 7 computers and laptops, as well as Mac OSX Leopard and Snow Leopard-based computers and laptops.

• Working knowledge of software virtualization/distribution programs such as Citrix

INDUSTRY CERITIFCATIONS

A+, MCP, MCDST, MCITP, MCTS Microsoft Vista, MCTS Microsoft XP

PROGRAMMING LANGUAGES KNOWN

HTML, DHTML, CSS, Javascript, Java, C++, VB.net, Python, ASP.net, C#

EDUCATION

ITT Technical Institute St. Petersburg, FL Graduation: 2011

• Associate of Science- Information Technology/Computer Networking Systems, 3.9 GPA

• Relevant Coursework: Problem Solving, Programming, Microsoft (MSCE-ready) Operating systems, LINUX operating systems, Network Standards and Protocols, Networking, Sever 2003, Exchange Server 2003

West High School Columbus, OH Graduation: June 2002

• Relevant Coursework: CCNA training, Computer Sciences and Programming

WORK EXPERIENCE

IT Specialist CodeLynx, LLC, North Charleston, SC June 2011-August 2011

• Run technical reports through Crystal Reports and SQL Server Reporting Services (SSRS).

• Create and maintain several SQL databases.

• Create and maintain web sites using Visual Studio 2010, programming with both Visual Basic.net (VB.net) and ASP.net.

• Provide upgrades and maintenance to Cisco switches and routers.

o Created several secure VPN and VLAN connections for networking.

Teaching Assistant/ Intern- LINUX Administration, ITT Technical Institute, St. Petersburg, FL December 2010 – March 2011

• Assist in teaching lessons, tutoring students, and general course outlines for the LINUX Administration course.

Contract Network and Systems Administrator, Wired Island, Inc., Largo, FL August - September 2010

• Set up and maintained a Max OSX Snow Leopard server in a mixed workstation environment; ensured internal and customer networks were secure; set up and verify VPN connectivity; assisted in training on PC and Mac based software; and responsible for troubleshooting technical issues internally and for customers.

Help Desk, Pinellas County, Clearwater, FL January 2010- August 2010

• Supported County employees and external customers with a variety of technical issues, including network connectivity, printer set up, email support, file retrieval, and VPN access.

• Documented all interactions thoroughly using CA SupportCenter program and Numara Track-It!; re-imaged PCs and laptops using Symantec Ghost and direct CD images; used Active Directory and Novell ConsoleOne for user administration; and assisted in transitioning from Windows XP to Windows 7. Virtualized and Distributed applications to all county employees using Citrix/Novell software.

Student Systems Support Technician, ITT Technical Institute, Pinellas Park, FL November 2009 – March 2010

• Supported faculty and students with computer and IT related issues

• Used Microsoft Active Directory to maintain passwords and security; assisted in managing hardware, this includes connecting, re-imaging, and support; assisted in managing site network; provided and maintained a high level of satisfaction; utilized Numara Track-It! for ticketing and asset tracking purposes. Virtualized applications to staff using Citrix software.

MIS/IT Help Desk Professional, Mid-Atlantic Finance, Clearwater, FL July 2008-October 2009

• Set-up new employee information in Active Directory, SQL server, and internal programs, set up terminal services for employee to use, ensure that employee is without issue

• Set-up and maintained of a LAN of 100+ terminals and a WAN of an additional 50; focused one-on-one training scenarios with employee base on company software and Microsoft Office suite of programs; provided technical troubleshooting support by phone and email; responded and resolved the issues in a timely manner; web based interface design in ASP.net and HTML programming languages; navigated company servers (SQL, Access, and FTP) for information; also update the information on servers as needed; worked in call center environment; Utilized Numara Track-It! for ticketing and asset tracking purposes

Help Desk / Training, McGraw-Hill Publishing, Columbus, OH October 2007- April 2008

• Provided software training assistance, and assistance with internal technical issues via face-to-face, email, phone, and Windows NetMeeting

• Supplied fast and accurate assistance with technical issues; maintained and created users using Microsoft Access and SQL Enterprise; reliably used Windows NetMeeting, e-mail, and verbal instructions to resolve issues; provided assistance in a call center environment; and utilized Remedy for ticketing and tracking purposes. Virtualized software to employees using Citrix software.

Customer Satisfaction Representative, Safelite AutoGlass, Dublin, OH April – October 2007

• Provided excellent customer service in high call volume, fast-paced call center, handling upwards of 200+ calls in an 8 hour shift with outbound follow up calls to customers as needed

• Set up and followed up on warranty appointments, while ensuring 100% customer satisfaction; understood and explained glass and collision benefits for multiple insurance plans and companies; utilized Remedy for ticketing and tracking purposes

Legal Assistant/ Collector, Weltman, Weinberg, & Reis, Grove City, OH August 2006 - April 2007

• Maintained individual and team statistics using Microsoft Excel and reporting to Team Lead on a daily basis

• Collect up to $75,000 a month in legal bills; assist attorneys with day-to-day paperwork, up to and including beginning the legal collection process; handled large volumes of irate and frustrated customers; and worked in a small Call Center environment

Senior Collector, CBCS National, Columbus, OH August 2004 – August 2006

• Called debtors on significantly past-due bills, to collect on; assisted in the training process; prevent escalation calls from going to the team leads; handled large volumes of irate and frustrated customers

PROFESSIONAL MEMBERSHIPS

Microsoft Certified Professionals (MCP), National Technical Honor Society (NTHS), Alpha Beta Kappa National Honors Society (ABK)

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