Edna E Mason

**** ***** **

Boaz, AL *********

Phone: 256-***-****

Alt. Phone: 256-***-****

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Objective

Seeking office manager, customer service or clerical position.

Excellent communication skills. Positive attitude, quickly establishes rapport

with customers, good telephone personality. Eager to assist customers with

needs or problems. Entire career has been in customer service or related field.

Summary of Qualifications

13 Years with a large telecommunication company. Handled large business

accounts. Received Certificate of Appreciation from the General Services

Administration of the US Government for the exceptional handling of their

account.

Experienced in the manufacturing, transportation and telecommunication

industries.

Accurate clerical skills.

I am dependable, reliable and dedicated.

Work History

Waitress

Al & Micks Barbeque, S nead, AL June 2007 - July 2008

Waitressing and food prep. Worked as waitress only for short period due to

need of additional income with flexible hours. Not searching for same type job.

Office Manager

Thunder Trucking, Boaz, AL October 1996 - December 2006

Assisted in the operations of a small trucking company.

Dispatching, accounts payable and receivable, insurance, compliance, company

reports. All clerical duties.

Office Manager

Best Home Center, Albertville, AL April 2003 - May 2004

Coordinating delivery and setup of manufactured housing and all follow up

contractor work. Customer service. Title registration. Notary. General

clerical duties, filing, answering phones and bank deposits.

Accounting Assistant/Auditor

Sunnyland Refining, Birmingham, AL January 1994 - October 1996

Responsible for operating reports. Daily, weekly, quarterly and yearly reports

of inventories. Data Entry. Backup for accounts payable and receivable.

Purchasing Assistant

Sunnyland Refining, Birmingham, AL October 1992 - January 1994

Assistant to Director of Purchasing. Responsibile for ordering and maintaining

inventories of materials and packaging supplies required in the manufacturing

of company's products.Meeting with vendors. Duties also included ordering and

maintaining of all office and plant employees supplies. In addition to the

ordering of all supplies I was responsible for scheduling and receiving of the

packaging and materials.

Customer Service Representative

Sunnyland Refining, Birmingham, AL December 1989 - October 1992

Customer service duties included the pricing of product to our customer base

and food service brokers. The taking of orders for product which included

order entry and scheduling of deliveries. All follow up work dealing with the

delivery of product and customer satisfaction. Assisted sales representatives

with accounts management. Other responsibilities included clerical duties such

as filing and answering phones

Account Representative

AT&T, Birmingham, AL January 1977 - August 1987

Customer Service, handling request for telephone services. Coordinated the

installation of new large business telecommunication systems. Serviced the

larger business accounts, which included negotiating all subsequent

installations.

Education

Graduated from Inglenook Academy, Birmingham, Alabama.

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