Customer Service

Ilaria E. Porter

**** *********** **, *** ***

Chattanooga, TN 37421

***/***-****: Home

******.******@*****.***

Objective: To obtain a position with your company that will allow me to utilize my skills as well as provide opportunities for growth and advancement.

Skills:

• Data Entry, Filing, Excel, Word, PowerPoint, Outlook, Typing 40-45 WPM, Cash Handling, Customer Service, Accounts Receivable, Accounts Payable, 10-Key, 12 line Switchboard, Inventory Control, Training Experience

• Well Organized and Self Motivated

• Excellent communication and interpersonal skills.

• Efficiently Handle Multiple Tasks

Work Experience:

• (03/2007-03/2009: Tulsa, OK) Hilton Hotels Corp; Homewood Suites, Hampton Inn Brand: Auditor

Duties: Front desk: check in/out guests, reservations over the phone, balance all transactions made daily at the end of each business day, prepare daily finance reports to be sent to corporate office, accounts receivable, accounts payable, property tours, data entry, clerical, PBX,

• (09/2006-03/2007: Chattanooga, TN) Wilkins Research Services: Customer Service Representative

Duties: Call customers nationwide and conduct satisfaction surveys pertaining to services such as hospital stays, and new cellular phone service.

• (03/2006-09/2006: Chattanooga, TN) Sonic Drive In: Cashier/Carhop

Duties: Takes orders, handle manual cash and credit transactions, deliver orders to customers in a timely fashion, suggestive selling

• (11/2005-01/2006: Chattanooga, TN) Sears Holdings Corporation: Seasonal Cashier/MCA

Duties: Handle cash, check, and credit transactions, suggestive selling of sears credit line, be responsible for operating and maintaining up to 4 registers simultaneously, returns/exchanges, credit card payments, maintaining cleanliness of assigned department; as well as maintaining stock.

Education:

• August 2008- Present- University Of Phoenix: Currently studying to obtain AA in business Management

• April 2007 –GED- Tulsa Community College (Tulsa, Oklahoma)

References: Available upon Request

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