Sales Manager
Resume:
Millington, TN *****
901-***-**** Michelle Rice
*******************@*****.***
Objective: To obtain a professional level position utilizing my skills to benefit the company with result of increased revenue and continued growth of the company
COMPUTER SKILLS
Modification & creation of ASP (Active Server Pages) using Microsoft Access FrontPage 2000
Online systems: Ariba buyer (Enterprise Manager, Ariba Supplier Network Catalog Management); NIKU; SAP R3 (Procurement Freight Management System), SAP (for sales leads), JURIS IT Documentation system; PC Based applications: Microsoft Word, Excel, PowerPoint, Image Composer, FrontPage, Publisher, Project; FileMaker Pro, Adobe PageMaker, Acrobat , & Reader
Relational database applications: Aldus Persuasion, Visual FoxPro Microsoft Access
Web programming language: HTML (Hypertext Markup Language), SharePoint Portal web development
Ability to copy and paste various snippets JavaScript code; Simple SQL querying via database; Remedy Ticketing System
Other applications: Claris Home Page, Macromedia Freeh&, Dream weaver, Flash, Visual Interdev, Home Site, Adobe PhotoShop
Mac-based applications: Microsoft Word, Excel, PowerPoint, MacDraw, Aldus Persuasion & Fourth Dimension
WORK EXPERIENCE
Jan. 2012-present Vaco Technology dba The ServiceMaster Company, Procurement Operations/Sourcing
Procurement Server Administrator
Administer procurement system to include resolving & routing issues arising from users
Assist in creation & validation of catalog content of suppliers
Directly supporting internal customers & suppliers in the SVMebuy system, resetting passwords, make sure orders flow through smoothly, troubleshooting technical issues using SVM eBUY online procurement system and Internet Explorer browser
Perform data analysis using Excel
Administer procurement system across all business units resolving & routing issues which arise from users
Assists in creating & validating catalog content for suppliers
Participate as team member on process improvement projects as expert in the procurement system process
Research all support calls (tickets) to find efficient, timely and accurate response in correcting system issues, error messages, pop-up windows, etc.
Determine root cause analysis of various systems errors and assist customers (internal users) with elimination of errors using online procurement system, SVM eBUY
Feb. 2010-Mar. 2010 Cook Systems International dba Federal Express Digital Marketing
Business Analyst
Gathered & document operational, business & technical processes, systems and workflow data using Filemaker Pro database
Run, update, & distribute daily PowerShip meter reports using Filemaker Pro database & sql
Provide reports on a daily, weekly, & monthly basis showing all PowerShip meters’ usage at various customers’ locations
Gather, write, and interpret technical and functional requirements for various systems and projects
Feb. 2010-Mar. 2010 Potter & Associates (self-employed temporary contract/Military)
Business Analyst
Research and analysis of military core competencies, and policies & procedures
Perform, research & provide analysis of any & all script errors
Maintain PowerShip system reports of all meters installed at customers’ locations worldwide
Create workflow and process diagrams using Microsoft Visio
Data analysis, lookup functions & chart development using Microsoft Excel
Compile, write, research, format and type military processes into reproduction into civilian terminology
Develop diagrams and flow charts of showing various analyses of data
8/11/08 - 7/27/09 Sedgwick CMS (Claims Management Systems)
IT Support Analyst
Assist callers with their questions on computer systems: Concur, JURIS, NetClaim, ViaOne, eTime and SIR
Add calls to clientele system by Incorporating all call research, documentation, emails and communications of phone calls into each call into Clientele system
Provide root cause analysis in repairing programming and various systems errors
Dec 2007 – 8/11/08 Kelly Services dba Sedgwick CMS (Claims Management Systems)
Documentation Specialist/BA
Gather, update and maintain business requirements for system related projects from project start to implementation
Develop and manage user acceptance criteria
Document all Managed Care – IT processes, business practices, flows and data
Build website on Sedgwick CMS intranet portal titled, Managed Care – IT
Placement of all documentation on the portal in different ways as text files, links to other portal sites, downloadable files, images,
Document project scope information, audit and testing information and any other Managed Care IT related information
Worked on EDI related issues and resolutions for edi issues on payments
Aug 2006 - Jan 2007 Manpower dba International Paper Global Sourcing/Recovered
Fiber Sourcing Analyst
Participate in conversion of old computer system (RFS via Access) to SAP for recovered fiber product purchasing system
Build & update freights in SAP, as needed by requested by Buyers or as rates change from rate contacts for track & rail shipments
Perform fiber ticket corrections for shipments (pricing changes, weight changes, mill errors, duplicates, rejections & downgrades of material, etc.)
Run & monitor various SAP reports daily & monthly to include weight report, good movement error; monthly price corrections, savings report & fuel surcharge reconciliation
Research shipments using purchase order, reference, release & gate pass number
Research payment issues regarding underpaid & overpaid releases & invoices & issue non purchase order payment requests (check requests) in forms of credits & debits to various carriers & vendors in any amount
Mar 2006 - Jun 2006 Randstad dba Brother International Bartlett, TN and Home Design Company
Office Mgr./Cust. Serv. Rep.
Managed small home design firm’s office
Worked with customers (home builders) in placing orders for home design; for order revenue generation
Wrote up work orders & assisted customers for architects to design for payment
Ordered & maintained office supplies, processed mail & invoices for payment
Maintained financial records/files to include invoices paid & to be paid, etc.
Customer Service
Performed data entry of sales lead information in CRM/SAP module-salesperson follow to generate business/sales
Determined & placed leads as high to low level lead qualification for priority placement by salespeople
Sep 2004 - Nov 2005 Huntington Group dba Harrah’s Entertainment - IT Services (HR) Dept
IT Analyst – HR Administrator
Allocated time for employees in NIKU; SAP project-based reporting system
Ordered & maintained office & printer supplies
Provide testing to Systems IT Group of various systems prior to implementation
Scheduled new hire daily/weekly meetings/agendas and scheduled external/internal candidate interviews
Typed, edited & designed annual performance review manual for annual required training for all managers
Create workflow process, sales plans and user acceptance testing for incorporation into business requirements documents
Mar 2002 - Nov 2003 Federal Express Corporation Business Systems - Strategic Sourcing & Supply/Finance Division
Business Systems Analyst
International ARIBA (online procurement system) Catalog Manager for APAC & EMEA international regions
Liaison between business users in SS&S dept and IT Dept with development of various systems projects
Supported, planned & performed test & production load of suppliers & catalogs for office supplies & pc commodities
Maintenance, gathering, coordinating and documenting of business requirements for various system projects
Development, documentation, of training materials and provide training to users & managers on various systems projects
Develop and document data flow diagrams, data models and use case scenarios
Create data flow diagrams and event modeling and use case scenarios
Work with Project managers with all aspects of systems related projects: timeline, FedEx standards, client/server needs
Work on Systems development life cycle projects such as RPTS and Inside Sales Record Keeping system
Gather, write, and interpret technical and functional requirements for various systems and projects
Technical writing of system & business requirement documents as well as printing production specifications
Gather, wrote, compiled and updated operational workflows, testing documents and training manuals
Developed training documents and provided training to user level users and management level users of new systems in Finance
Sep 1995 - Mar 2002 FedEx Global Supply Management, Strategic Sourcing Supply/Finance Division
Publications Coordinator
Provide data management of airbills and airwaybill history data
Developed solution to save on productivity & color printing/copy costs by developing website for airbill committee members
Gather, develop and maintain business requirement documents for printed airbills and air waybills
Gather, wrote, edited & updated departmental content by providing artistic & technical design
Published, rollout & support of (3) three websites on intranet - http://sourcing.fedex.com/globalsupply, airbill & packaging website,: http://sourcing/fedex.com/airbillpack & facilities website, http://sourcing.fedex.com/fscm
Management of revenue documents to include
Communicated with suppliers, design agency & internal departments on printing production requirements
Maintained & update airbill inventory files via hard copy & computer-based database tracking system
Developed, maintained & distributed the Revenue Document Catalog
Verification of, maintenance of & assignment of format numbers & form id numbers to all bar-coded documents
Verification of form content accuracy, consistency & usability
Produced, maintained & monitored revision log sheets
Trained design agency in revision log sheet development
Proofed, maintained & monitored revision log sheets
Trained design agency in revision log sheet development
Proofed production specifications for final distribution to supplier to generate printed revenue documents
Assisted inventory analyst & buyer with inventory & buying practices to include:
Communication with suppliers, design agency & internal departments printing production requirements
Maintained & updated airbill inventory files via hard copy & computer based tracking system
Produced Supplier Scorecard
Provided reports with service level information & inventory item management issues
Produced material & airbill planning & forecasting reports
Report and database maintenance and development
Produce, analyze, and provide various reports to internal an external customers related to airbill revisions
Jun 1991 - Sep 1995 FedEx Global Sales Communication Services/Sales Division
WPO, Admin. Assistant III, IV & V
Compiled & wrote business correspondence for miscellaneous communications (newsletters, sales bulletins, etc.)
Copied, fax & distribution of departmental mail & Develop, update & maintain manager’s calendar
Typed & word processing of business documents (sales plan) for sales professionals for sales growth for company
Typed, edited & layout design of Sales Perspective & Rex report newsletters
Filed & tracked invoices & research entries on budget variance report & processed, verified, & paid invoices as needed
Maintained invoices, purchase orders for capital expenses for budget; maintained departmental budget
Managed & maintenance of inventory & office supplies for internal sales division
Provided hospitality to sales professionals & external customers for the 1994/1995/1996 FESJC Hospitality Suite
1989 – Jun 1991 Wang’s International, Inc.
Credit & Collections Assistant
Processed individual internal region of accounts by making collection calls, payment arrangements, etc.
Monthly distribution of regional account past-due letters
Organizational and timely follow-up on accounts by making timely calls, notes and records of customer agreements
Process accounts receivable payments and process them/ apply payments to accounts in mainframe system
Make outbound daily calls to customers to facilitate payments towards accounts
Computes, return shipments, claims, debits and credit transactions as well as applying payments on accounts
EDUCATION, AWARDS CERTIFICATIONS
September 2002 - Univ. of Phoenix online education; Completed Skills for Lifelong Learning - obtained 4 credits @ 99%
May 2001 - CIW (Certified Internet Webmaster) Associate Certification, Foundations Track
January 1993 to December 1996 - State Technical Institute (Southwest TN Comm College)
2 years college equivalent in Business/Graphic Arts
May 1987 – Millington Central High School Graduation Diploma
HONORS/AWARDS
Sales P.R.I.D.E. (Professional Results in Daily Endeavors) awards in FY92, FY93 FY95 at Federal Express
Publishing Services Star Award, July 1996 at Federal Express
ITD Hall of Fame award, 1998 at Federal Express
Recipient of approximately 50 each Bravo Zulu (above
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