Customer Service Medical Assistant

NATHALIE ALCIME

**** ** **** ****** 718-***-**** or 754-***-****

Lauderdale Lakes, FL 33313 thatie20032000@ yahoo.com

SUMMARY

Results oriented, highly energetic, problem solving Health Administrator with extensive experience motivating and mentoring high performance cross functional teams. Management of P&L with proven track record in expense reduction, increasing profitability, market share and leading comprehensive strategies in support of business plans. Communicator with a strong work ethic, excellent relationship with Board of Directors and all levels of an organization. Areas of expertise include:

• Process Improvement

• Negotiation Skills

• Quality and Safety Initiatives

• Change Management • Solution and Bottom-Line oriented

• Customer Satisfaction

• State/ Federal Compliance

• Operations Management • Physician Relations

• Budget Preparation

• Conflict Resolution

• Research Utilization

PROFESSIONAL EXPERIENCE

Dr. Murali Shankar, Sunrise, FL 2003 – 2009

Medical Assistant

Accountability for management of office based system-wide care program with a staff of over 8 employees generating 1500 admissions and over 15000 visits. Worked closely with Senior Management of Healthcare System, Finance, Human Resources and Quality and Safety Management.

• Established/ Implemented cost saving initiatives and maintaining profitability.

• Handled heavy influx of incoming calls on a daily basis, greeting patients and interview patients.

• Worked within acute care setting to develop disease specific care plans to decrease hospital length of stay and reduce hospital readmission rate by 5%.

• Updating and filing medical records, verification of insurance and coding, filling out insurance forms, scheduling appointments.

• Arranging laboratory services, and handling all HCV documents, and get Pre-op labs and paperwork ready for hospital.

• Assist in the examination and treatment of patients under the direction of a physician, taking vital signs (temperature, pulse, respiration, and blood pressure), using instruments and equipment, taking measurements, and recording medical histories and information on patient charts.

• Establishing procedures and administering injections for school and immigration immunizations.

• Performed EKG, Phlebotomy, Accu-check, PPD, and routine lab tests daily and handle all specimens.

• Consistently met or exceeded forecasted operation budget and strategic growth initiatives.

• Combine patience, determination, and persistence to resolve patient issues.

Sun Life OB/GYN Externship, FT. Lauderdale, FL 2002-2003

Medical Assistant

Assist in the examination and treatment of patients. Assist physicians with circumcision, and leep procedures.

• Establishing procedures and administering vital signs, pulse rate, temperature, blood pressure, weight. Collect and handle all specimens. Prepare treatment rooms for examination of patients.

• Draped patients with covering and positioned instruments to help ease process of health procedure administrations and recovery time.

• Establishing case history for each patient. Handling instruments and materials to doctor as directed.

NATHALIE ALCIME Page Two

Big K-Mart

Customer Service 2002 - 2004

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

• Maintain an awareness of all promotions and advertisements.

• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.

• Communicate customer requests to management. Enter all media from register into the tally program.

• Maintain orderly appearance of register area and supplies stocked.

• Any other tasks as assigned from time to time by any manager.

• Ability to read, count, and write to accurately complete all documentation

EDUCATION

Associate in Nursing, Broward College, Davie, FL. 2010 – Present

• Strong ability to read heart beat, blood pressure, all basic examination and assessments.

• In-depth knowledge of the medical terminology.

• Know the working of all basic medical instruments.

• Able to handle the people very calmly and effectively.

• Exceptionally good in interpersonal and communication skills.

• Handle the queries and problems very efficiently and resolve them.

Bachelor of Science (BS), Bachelor of Science in Health Administration (BSHA), University of Phoenix, Plantation, FL 2003 – 2007

Medical Assistant Diploma, Sanford Brown, Lauderdale Lakes, FL 2002 - 2003

SKILLS

Bilingual English and Creole both verbal and written

Proficient skills in Microsoft Office Windows (Excel, Access, Word, Works, Power Point)

(Quest, LabCorp, Edgemed, Innovation, Fax, Copier, Medical Terminology)

LICENSES/CERTIFICATIONS

(EKG, OSHA, BLS, Phlebotomy Certificate, Essential of Nutrition and Diet Therapy Certificate)

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