Salesforce Administrator
Resume:
SANGEETA MALLANNA
Salesforce.com Administrator
Email : ********.**********@*****.*** Phone : +1-858-***-****
EDUCATION
Bachelor of Engineering in Computer Science from Visveswaraiah Technological
University, Belgaum, Karnataka, India. www.vtu.ac.in
Pass Grade : First Class with Distinction
Pass Year : 2009
EXPERIENCE:
Salesforce.com administrator with 1+ years of IT experience in a mid-sized Telecom company.
Extensive experience in building Service Cloud and Custom cloud apps on Force.com platform for different business groups within the organization. Extensive knowledge of Salesforce.com tools and technologies and integration with external systems.
CORE PROFESSIONAL STRENGTHS:
• Understand business requirements and translate them into design specification document and eventually into a user friendly solution.
• Building custom apps using custom objects, approval processes, workflow rules, validation rules, formula fields, record types, page layouts, etc.
• Configuring Email-2-Case customizing the service cloud for various business support groups.
• Develop analytics/metrics using reports, dashboards.
• Unit testing the configurations and functionalities.
• Provide UAT Support and write up User Manuals for the Salesforce Applications.
• Deployments using Change sets.
• Sandbox Refreshes
• Data Management using Import Wizard, Data Loader.
• Mentoring and training new hires on Force.com platform.
• Adhering to Force.com configuration best practices during implementation.
• Conforming to Software Development Life Cycle processes.
CAREER PROFILE
Project Hardware Manufacturing Approval System
Customer Mid-size Telecom Company
Period Feb 2012 – Jun 2012
Project Description This tool helps in submission of various types of Hardware Manufacturing requests and routing them for approval. Such hardwares used for testing or commercial purposes, are very expensive and therefore their manufacturing requires approval from executive management. Based on the type, quantity and reason for manufacturing, the request is routed through different approval chains. Approvers have the ability to approve, reject the request or they may choose to ask for more information from the submitter, all from within the tool. Approver also has the ability to assign a proxy. Submitter not only can submit the request but also provide additional information when asked for, from within the system. Approval notifications, Rejection notifications and reminder notifications to approvers help in faster approval of requests. Reports and Dashboards help in providing a graphical view of pending, approved and rejected requests over a period of time.
Another advantage is that the superusers of the system can themselves set the approvers for various types of requests and the system dynamically assigns those approvers to requests.
Role Developer and System Administrator
Features • Approval Processes – approval steps, approval/rejection actions, delegated admins.
• Custom Object
• Workflow rules, Record Types, Validation Rules
• Reports and Dashboards, Scheduled Reports.
Responsibilities/ Highlights As a Systems Administrator handled below responsibilities
1. Requirement Gathering and Validation
2. Design of application
3. Configuration on Force.com platform.
4. Unit Testing
5. Support User Acceptance Testing
6. Deployment using Change sets
7. Go Live Support
Location San Diego, CA, USA
Project Admin Support System
Customer Mid-size Telecom Company
Period Oct -2011 to Jan - 2012
Project Description Admin Support System is a Force.com Email-2-Case Implementation to help the Admin team support various kinds of admin, payroll and timecard related requests from employees, submitted via emails. Such email requests are routed into Salesforce to create cases. Thus created cases are assigned to appropriate teams within the admin group. Two way communications between the support team and the employees happens from within Salesforce. The system provides the support team with the ability to categorize and report on various kinds of cases and analyse the trend. Workflow notifications and Escalation rules help the support team to effectively work the cases by avoiding any requests slip through the cracks. Reports and Dashboards help the management team to get a snapshot of various types of cases, analyse the trend and better manage their support resource time and provide an efficient support to the admin needs of their employees.
Role Developer and Administrator
Features • Salesforce.com Standard Objects (Cases),
• Email- to-Case Set Up
• Auto Response rules, Assignment Rules and Escalation Rules
• Workflow Rules, Validation Rules, Record Types, Page layouts Reports and Dashboards
• Public groups, Queues, Case Teams, Sharing Settings Deployment using Change Sets
Responsibilities/ Highlights As a Salesforce administrator, handled below responsibilities
1. Requirement Gathering and Validation
2. Design of application
3. Configuration on Force.com platform.
4. Unit Testing
5. Support User Acceptance Testing
6. Deployment using Change sets
7. Go Live Support
Location San Diego, CA, USA
Project Activity Management System
Customer Mid-size Telecom Company
Period Jun 2011 – Sept 2011
Project Description This tool is intended to help the license and compliance management team to store and track various agreements, licenses, and policies. Each license and policy activity goes through a series of stages before getting renewed and made inactive. Before an activity is made inactive, system ensures that a new license/policy activity is created and linked to the previous activity thereby ensuring there always exists an active license and policy. Scheduled Reports and Automated notifications to team before the renewal date provide a heads up and help to renew the activities in time before the current license/policy expiry.
Role Developer and System Administrator
Features • Salesforce.com Standard & Custom Objects using Parent child relationship between objects
• Workflow rules, complex Validation Rules, Record Types
• Home Page Components
• Reports and Dashboards, Scheduled Reports.
Responsibilities/ Highlights As a Systems Administrator handled below responsibilities
1. Requirement Gathering and Validation
2. Design of application
3. Configuration on Force.com platform.
4. Unit Testing
5. Support User Acceptance Testing
6. Deployment using Change sets
7. Go Live Support
Location San Diego, CA, USA
PERSONAL PROFILE
Name : Sangeeta Mallanna
Father’s Name : Mr. Mallanna. Maddarki
Nationality : Indian
Visa/EAD Status : L2 Visa and holding a valid EAD Card.
Gender : Female
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