Office manager
Resume:
July 1997-Jan 2004 Key Accounts Manager (Tawuniya Franchise)
Main Duties:-
Account Management
- Maintain and develop strong relationships with key contacts at assigned clients (incl. brokers) as well as internal department (incl. Sales Managers) and maintain regular communication
- Ensure the communication link between client and company's departments.
- Solve problems, deal with client queries independently and within agreed turnaround time
- Host or attend client meetings and visits, if and when required including preparing necessary documentation
- Maintain comprehensive client records
- Negotiation in conflict situations
- Increase business flows by identifying opportunities for maximum growth from existing clients
Account Renewal
- Pro-actively work with internal departments to successfully negotiate and renew assigned account portfolio and ensure maximum client retention
- Issue renewal documentation within agreed timeframes
- Communicate and document all agreements and requirements for the renewal
- Pro-actively review account performance with group underwriting
Sales Support
- Assist the Sales Team in winning new business and tenders
- Supporting Sales at presentations / site visits and other ad hoc promotions
- Manage the sales function when the Sales Manager is on annual leave
Coach and develop other team members and actively participate in company wide initiatives and projects
Sales Manager reporting to the General Manager
National Company for Cooperative Insurance (Tawuniya-
Franchise)
Main Duties:-
Identifying new business opportunities.
Responsible for increasing and developing existing client business.
Responsible for recruiting and developing a sales team to manage existing business and to train them to develop new business.
Eventually supervising, motivating and monitoring team performance.
Setting budget / targets for the team.
Maintaining detailed knowledge of the company’s profile.
Tracking clients account, developing the existing accounts, following quotations, preparing weekly sales report, following the claims,
tracking the additions and deletions.
, etc)
Office Manager
SR Telecom Inc-Saudi Arabia (Canadian Company) specialized in telecommunications.
Main duties:-
• Monitoring the daily schedule of the Manager and furnishing required information / documentation for meetings / appointments, by coordinating with sources within and outside the Department.
• Providing secretarial services to the Manager by attending to routine administrative paper work.
• Screening incoming mails and telephone calls, action responses, re-direct correspondence and collate to the appropriate person obtaining additional information where necessary.
• Supervising the Department's attendance records overtime claims and verifying such claims where necessary and ensuring that overtime claims are processed and forwarded to Salary Admin. Department for payment.
• Be fully conversant with the activities of the organization in order to liaise effectively with senior executives and external contacts on behalf of the Manager.
• Maintaining Petty Cash accounts by verifying authenticity of claims ensuring figures are accurately recorded. Control and handling cash transactions to bring accounts to balance.
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