Technical Support High School

FRANK J. MAUCERI

** ******* ******.

Staten Island, New York 10306

Cell: 917-***-****

OBJECTIVE:

To obtain a challenging position in which I can utilize and advance my technical skills while contributing to the goal of the company.

EXPERIENCE:

SIEMENS, New York – May 2010 – Jan - 2012

• Worked on a PC refresh project building new PC’s

• Did memory upgrades. Hp 4345,3015,3600 9050 laserjets

• Provided desktop and printer support for Morgan Stanley in 5 locations

MURTECH CONSULTING, New York – August 2009 – October 2009

• Contract position installing and maintaining photo printers in Duane Read stores located in all 5 boroughs

• I hold over 50 certifications in HP Laser Jet Printers, Xerox Phaser Printers, Lexmark Printers and Dell Printers

• Experienced with Design Jet Plotters

MICHAEL C. FINA, Long Island City – August 2006 – August 2009

• Provided technical support for HP, Lexmark and Xerox printers

• Provided technical support of thermal printers and plotters

• Provided desktop support for over 300 users

CUSTOM COMPUTER SPECIALISTS, Long Island – September 2005 – August 2006

• Provided in house technical support for all Macintosh Computers

• Provided all HP Laser Jet and Lexmark printer support

• Resolved service issues, hardware diagnosis and repair

• Software installation, troubleshooting and support for Mac

AVENTIS PHARMACEUTICAL, New Jersey – April 2001 – July 2005

• Provided Windows 2000 workstation support

• Troubleshooting and resolving operating system/application issues

• Resolved service issues, hardware diagnosis and repair

• Software installation, troubleshooting and support

• Installed, maintained, and repaired PCs and scanners

• Provided technical support for users including MS Office, Outlook, and Windows 2000

• Installed and implemented wireless network cards

• Certified in all HP LaserJet printers

SPRINGPOINT IMAGING, Consultant, New York, New York – December 1999 – June 2000

• Responsibilities included servicing on all HP printers.

LOCKHEED MARTIN, Brooklyn, New York – 1998 – 1999

• Responsibilities included maintaining hardware and software for the New York City Transit Authority for all five boroughs.

CAVELIER OFFICE PRODUCTS, New York, New York – 1996 – 1998

• Installations of hard drives, slaves, CD and various other responsibilities

• On site hardware and technical support

• Dell Desktop, IBM and Compaq PC’s

• Servicing all LaserJet printers

MANHATTAN OFFICE PRODUCTS, New York, New York – 1994 – 1996

• Certified in HPLJ 4 and 5

• Servicing all HPLJ printers

• Installation of hard drives, slaves, CDROMS

J.J. KENNY AND COMPANY, New York, New York – 1989 – 1993

• Installation and maintaining of all computers and peripherals area networks

• On site hardware and technical support

• Interfacing directly with customer support

• Out of state assignments

EDUCATION:

PSI INSTITUTE – 1987 – 1988

• Electronics Technicians program required 675 hours that included extensive work in mathematics as well as basic and digital electronics.

MIDWOOD HIGH SCHOOL – 1982 – 1986

• Science and Math Diploma.

SKILLS AND ABILITIES:

• Microsoft Windows

• Microsoft Excel

• Word Perfect 5.1 and 6.1

• TCPIP

• Client 32

• Windows NT

• Windows 98

REFERENCES FURNISHED UPON REQUEST

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