Customer Service Administrative Assistant

Laura Oliver

858-***-**** (Home)

858-***-**** (Cell)

**** ******** *** *** **

San Diego, CA 92117

************@*****.***

Statement

For the past twenty-two years, I have worked as a dedicated and responsible administrative assistant for Rady Children’s Hospital San Diego. My experience spans three different departments within the hospital, and I have extensive knowledge of hospital operations, as well as extensive executive-level administrative experience, supporting the entire executive team at various times over the years. I have repeatedly demonstrated my ability to provide comprehensive and timely support to the Rady Children’s Team.

Skills

• Provided administrative support to various vice presidents (CEO, COO and CIO) as well as managerial staff. This support included:

Calendar maintenance

Meeting scheduling and minute-taking

Supply ordering

Providing daily and monthly statistical reports to management

Ensuring proper maintenance of all computer equipment

Elementary verbal and written Spanish fluency

• Extensive experience working with Microsoft Office Word, Excel, and PowerPoint; typing speed of 100+ words per minute with accuracy

• Coordinated extensive travel for multiple groups

• Coordinated multiple conferences including travel, accommodations and meeting set-up

• Processed new hires in Occupational Health

• Set up and staffed first IT Help Desk

Supervised work of two Help Desk employees

• Worked full time in hospital gift shop as senior clerk

• Experience with opening and closing of retail store

• Provided administrative support as assigned by supervisor

Experience

March 2010– Present | Senior Clerk/Administrative Support, Rady Children’s Hospital San Diego | 3020 Children’s Way, San Diego, CA 92123

October 2009 – March 2010 | Business Unit Coordinator, Customer Service & Referral/Marketing & Business Development, Rady Children’s Hospital San Diego | 3020 Children’s Way, San Diego, CA 92123

August 2007 – July 2009 | Business Unit Coordinator, Emergency Department

Rady Children’s Hospital San Diego | 3020 Children’s Way, San Diego, CA 92123

August 2006 – August 2007 | Employee Data Specialist, Occupational Health

Rady Children’s Hospital San Diego | 3020 Children’s Way, San Diego, CA 92123

July 1987 – August 2006 | Executive Assistant to VP of Information Management and Help Desk Supervisor

Rady Children’s Hospital San Diego | 3020 Children’s Way, San Diego, CA 92123

These jobs, though listed under different titles, essentially held the same responsibilities. For those responsibilities as well as skills I have acquired over the past two decades, please see the “Skills” section below.

Awards

• Employee of Excellence – December 1996

Education

• Johnson County Community College, Overland Park, KS – 36 hours Business Administration completed

• High School Diploma, Shawnee Mission South High School, Overland Park, honors Spanish course completed

References

• Available upon request.

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