Eager Professional ready to work from home

Location:

Posted:

February 10, 2008

Ivy Bobo

Cary, NC *****

***.******@*****.***

PROFILE

Strong background in customer service.

Eager to grow with company.

Hard-working team player with great communication skills.

Computer skills include: Microsoft Windows, Microsoft Word, Microsoft Excel, PowerPoint, and Internet.

EXPERIENCE

A. Trainer/Supervisor/CSR 2006 - Present

Global Trainer

• Help jump start a new project with current client at new location.

• Currently learning different projects for the client to train new hires or refresher classes for 2 sites.

• Interact with client to gather their policies and product information to be able to teach a class in various time frames from information gathered.

• Implement policies and procedures for ACS/ Aetna client.

• SME- Subject Matter Expert. (Claims, Medical Benefits, Prescription Drug Plans, Tech. Support for secure website portal).

• Supervise 17-40 employees.

• Interview/Hire/Terminate.

• Corrected/Approved Time Sheet.

• Approved PTO requests.

• Work with Quality Analyst to help create refresher classes and gather information to update for CSR’s.

Air Wisconsin 2005 - 2006

Ticket/Gate/Ramp Agent

• Booked reservations.

• Checked passengers in for flights.

• Re-route passengers on other Airlines.

• Board/De-board Aircraft.

• Walk aircraft into gate.

Mesa Airlines 2004 - 2005

Flight Attendant

• Passenger Safety

• Serve refreshments

Sheraton Imperial Hotel 2002 - 2004

Front Desk Agent/Concierge

• Booked reservations.

• Checked guest in and out of hotel room.

EDUCATION

North Carolina Central university 1996- 1998

No Degree.