Rebecca Michelle Chan

** *. ********* **. #**

Tel: 781-***-****

Lynn, MA 01902

nbt2bc@r.postjobfree.com

EDUCATION

University of Massachusetts Dartmouth North Dartmouth, MA

• Sociology Major- 3.5 GPA 9/2005-5/2009

Brookline High School Brookline, MA

9/2001-5/2005

VOLUNTEER EXPERIENCE

Relay for Life March 2008

Annual event on the University of Massachusetts Dartmouth campus; participated in March 2008. Raised awareness and funds, both individually and with a team, for cancer research.

Hearts and Hands - Walk for Autism September 2008

Annual event; held at Bristol Community College in September 2008. A two-mile walk in which money and awareness is raised for autism research and support.

Education Workbooks for Children’s Hospitals November 2008

Created fun, education workbooks that included crossword puzzles, mazes, and word searches for children to do while patients in the Children’s Hospital of Boston; decorated workbooks individually.

WORK EXPERIENCE

St. Elizabeth’s Medical Center Brighton, MA

Scheduling Coordinator October 2009-Present

• Scheduled appointments and principal reception of patients in a fast-paced, high-volume medical office.

• Developed communication skills by screening all telephone calls.

• Corresponded with seven orthopedic surgeons, three medical assistants, and eight administrative employees in two separate orthopedic practices through processing and collecting all necessary information for maximum efficiency of paperwork, filings, maintaining two patient databases and preparing patient charts.

The Clay Room Brookline, MA

Sales Associate June 2009-September 2009

• Served as a customer service representative for The Clay Room, assisting with cleaning, cashiering, stocking, and customer service.

• Gained experience with working independently, communications, and customer service.

University of Massachusetts- Dartmouth North Dartmouth, MA

Clerical Assistant for Secretary of Philosophy & Economics September 2005-May 2009

• Gained administrative experience through the Department of Philosophy & Economics.

• Lead mailings, filing, and various administrative tasks that created an orderly and productive office space for the department.

Sears, Roebuck & Co. Peabody, MA

Sales Associate May 2006-January 2008

• Represented Sears through customer service, client assistance, and knowledge of products and Sears brand.

• Strengthened communication and interpersonal skills by interacting with a variety of clientele.

Guideline Research

Telephone Interviewer Boston, MA

June 2008-August 2008

• Served as a telephone interviewer responsible for calling customers for customer service surveys.

• Telecommunication skills improved through initiating conversations and taking ownership of completing the daily client contact list.

Brigham & Women’s Hospital Boston, MA

Clerical Assistant; Hematology Department Summers of 2002 & 2003

• Created confidential patient information cards through maintaining patient database and contact list.

• Created an orderly and productive office environment.

SKILLS

• Applications: Athena Healthnet, PMS Gold GBA Health Network Systems, Meditech, Emdeon Office

• Operating Systems: Windows 95/98/2000/XP/Vista

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