Manager Training
Resume:
Michael S. Tovar
Lilburn, Ga. 30047
***********@*****.***
Objective
To obtain employment that will utilize my skills and knowledge. To work in an environment that will encourage my potential and help me reach a higher level of self improvement.
Education
Le Cordon Bleu College of Culinary Arts
Tucker, Georgia
Asher School of Business
Norcross, Georgia
New Horizons School of Computer Tech.
Tucker, Georgia
Relevant Experience
NCO Financial Systems, Inc.
Team Lead Insurance Department
Duties included supervising 10 collectors. Follow up on billed insurance claims. Provided documentation to insurance to ensure claims properly paid.
Collections Manager
Duties included management of 40 collectors. Provided new hire training and on going training. Collections file management. Testing and training on, FDCPA. Daily and weekly collector file and talk off reviews. Responsible for monthly group goal.
Team Lead Collections Department
Duties included supervising 15 to 20 collectors. Worked and maintained a bad debt file. Verified collector payments. Weekly activity reports on collector files. Daily on going training with collectors.
Pre Legal Clerk
Duties included obtaining suit authorizations from clients. Processed accounts for suit. Assigned accounts to attorneys for legal action to begin.
Pollack and Rosen, P.C
Legal Clerk
Duties included processing judgments. Skip tracing and collections on accounts. Wage and bank garnishments. Calculated all interest pre and post judgments. Client services. Prepared post judgment interrogatories.
Asset Care, Inc. (bought by NCO)
Collections Supervisor / Collector
Duties included supervision of 10 to 15 collectors. Skip tracing and collections. Maintained and worked collection file. Responsible for monthly goal.
References Available Upon Request
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