Customer Service Manager

Joseph A. Madison **** County Line Rd., Acworth, GA 30101 Home 678-***-**** Work Cell 404-***-****

Objective: Senior management position in facilities maintenance and construction utilizing my knowledge, skills, extensive work and customer service experience enabling me to enhance your corporate goals and mission.

Education: B.A. Business Administration and Management (May 1982)

Spring Arbor College

Effective Speaking/Human Relations (September 1991) Dale Carnegie Institute

Experience: THE HOME DEPOT (2000 to Present)

Regional Manager – Building Services, Atlanta, GA

Responsible for all facilities maintenance, planning and budgeting for 97 stores in 4 states. Hurricane Captain for Atlantic Coastal Region stores. Completed an average of 127 capital and major repair projects on time and within budget annually. Manage cohesive relationships between vendors, store management, projects and customer activity. Maintain a consistent standard in all stores. Perform annual maintenance inspections in all stores and served as the point of contact with store management.

Energy Demand Manager, Atlanta, GA

Managed the corporate energy management system and a staff of nine for over 2100 stores. Lowered utility usage by 5.1%. Managed the capital replacement of emergency generators at 79 stores along with the HVAC upgrade projects across the USA. Managed the generator power and fueling operations for corporate disaster recovery. Delivered quality customer service to our stores and provided corporate energy savings.

Assistant Maintenance Manager, Redford, MI

Responsible for all maintenance projects planning and budgeting for 95 stores. Planned, organized and managed all maintenance projects. Performed maintenance and energy inspections. Instituted a warranty recovery plan to reduce the expense budget. Managed the Maintenance Center and five employees.

ARAMARK Facilities Services Division (1999 to 2000)

Technical Survey Engineer, Canton, MI

Provided technical support to customer accounts for all area facility maintenance components in the areas of HVAC, preventive and demand maintenance, electrical, lighting, cleaning and construction. Assigned to unproductive accounts across the United States and assisted in problem resolution.

TOYS “R” US (1993 to 1999)

Sr. Area Facilities Manager, Canton, MI

Established Area Maintenance Engineering Center. Controlled Capital and Expense Budget of over $10M. Responsible for facilities maintenance and repair projects for 105 stores, 3 distribution centers and 14 lease spaces in five states. Managed store renovation projects. Responsible for contract administration and managed a staff of five. Responsible for long and short range planning and related budgeting.

SELF EMPLOYED (1991 to 1993)

Commercial & Home Repairs Manager, Berkley, MI

Managed family business specializing in small building repairs and improvements to homes and offices in the areas of painting, plumbing, lighting, electrical, roofing, flooring, rough and finished carpentry.

CONSUMERS POWER COMPANY (1983 to 1991)

Region Environmental Coordinator, Royal Oak, MI

Implemented Hazard Communication Training Program and established Hazardous Waste Storage sites. Managed asbestos removal projects, PCB cleanup and UST projects in four regional facilities.

Facilities Maintenance Supervisor, Royal Oak, MI

Supervision of all Facilities Maintenance activities including preventative maintenance, demand maintenance, cleaning, renovation and construction projects. Responsible for all facility and budgeting.

Military: United States Army, Specialist 5, Surveyor, Air Assault Qualified, Honorable Discharge (1975 to 1978)

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