Manufacturing Manager

Clifford Jackson

Plano, TX. ***** Primary: 972-***-**** ************@***.***, www.linkedin.com secondary: 972-***-****

Experienced Manufacturing Manager with a technical background and many years of experience in the manufacturing industry. Seeking a Management position in that Industry.

EDUCATION

Bachelor of Science in Computer Information Systems, DeVry University-Irving, TX, 2006

PROFESSIONAL EXPERIENCE

Various Contractors (In an IT Technical Capacity), North Dallas and Surrounding Areas, TX

IT Technical Specialist 2010 – Present

Repaired or replaced various hardware are software depending on the need per client, technical specialist duties on desktops and laptops, verify operation upon completion.

Diagnose the problem upon arrival and proceed with correcting the issue. Make sure the client was completely satisfied on completion.

MetroStudy (Housing Starts Here) Survey Housing Communities for New Home Builders

Field Research Associate 2007 – Present

Survey new housing property sites and determine what state of production the lots are in and update the plat from the previous quarter. Do this based on the guidelines set forth by MetroStudy.

RealPage, Inc. (Software for Apartment Management), Carrollton, TX

Product Support Agent 2007 - 2010

Handle all customer support calls, identify problems and find resolutions using appropriate diagnostic techniques while adhering to service levels, on multifamily, commercial, student living and Military housing properties. Provide clients with the information to resolve their software are computer issues. Answer product usage questions from clients and assist with software configuration, document all cases using Sales Force.

Coordinate clients with the conversion process from start to finish and assist them with any problems they may have with converting their software.

Control Innovations (Integrators of Building Systems), Dallas, TX 2006 - 2007

Operations Specialist

Programmed integrated controllers for controlling heating and air conditioning, and outside lighting when applicable depending on the customer’s request and standards they had set forth, verify operation to client’s request.

Repaired or replaced problem controllers and tuned each controller to suit the customer’s settings and needs with

Software issued by the company.

Oceanic Systems Inc., Dallas, TX 1994 - 1996

Production Supervisor

Supervised 7-12 employees and prepared yearly evaluations. Coordinated and tracked all operations of glass, until its aquarium ready for build. Automated the process of inventorying and ordering glass.

Prepared and processed schedules and completed orders on the computer.

Greenlee Lighting, Inc., Carrollton, TX 1991 - 1993

Production Manager

Supervised 6-10 employees, Organized and directed all production activities

Including component requisition, all phases of assembly, packaging and shipping to various US cities.

Coordinated all phases of shipping including different trucking lines for different locations within the states.

Logic Design Metals, Addison, TX 1990 - 1991

Director of Manufacturing

Supervised 10-15 employees. Conducted annual and 90 day reviews for permanent personnel.

Tracked sheet metal through all the different operations of prep, prior to assembly.

Paramount Division of WCI. (Lawn and Garden equipment), Chatsworth, CA

Engineering Document Coordinator 1981 - 1990

Trained and supervised personnel in job procedures and preparation of engineering changes.

Implemented and maintained bills of materials.

Installed new and updated software. Added new part numbers as directed by engineering releases.

ADDITIONAL EMPLOYMENT (While attending College)

HEB Central Market, Plano, TX 2004 - 2006

Assistant Service Manager, Lead

Supervised all cashiers and assist with customer service needs at the Customer Information Desk.

Managed all documentation for reviews and attendance.

Act as on-site liaison for computer problems.

Albertsons, Plano, TX 2003 - 2004

Assistant Operations Manager

Supervised cashiers and assisted with customer service needs.

Performed opening and closing operations and handled the safe responsibilities.

Super 1 Foods/Rainbow Foods, Plano, TX 1999 - 2003

Assistant Store Manager, Front End Manager, Night Office Manager/Cashier.

Supervised cashiers and various departments.

Handled customer request for Money Orders & Western Union.

Bookkeeping was done once a month and coordinate service problems for customers.

MILITARY 1976 - 1980

Platoon Sgt. HQ Battery Motor Transport, 2nd Battalion 11th Marines, 1st Marine Div.

Maintained computerized status of supply parts. Automated supply requisitions.

Maintained troop well being and morale. Held platoon formations for up to 26 men.

Received Honorable Discharge.

RECENT TECHNICAL SKILLS (LAST FIVE YEARS)

Architecture and Development Process - SDLC

Languages - C/C++, Java, VB, SQL, PL/SQL

Platforms - MS Windows 2000, MS NT 4.0, Windows 9.x, XP, Linux

Hardware –Compaq, HP, Dell

Applications – MS Office, MS Project,

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