Customer Service Management

EXECUTIVE MANAGER

Astute, analytical, high-impact Business Professional with an exemplary track record of achievement and demonstrated success directing business strategies that deliver bottom-line results within FORTUNE 500 environments. Proven expertise in developing and implementing sound logistic recommendations and strategies with results-driven execution. Energetic and inventive self-starter known for my innate ability to apply my understanding of the business, customer service and people skills necessary to develop focus, identify opportunities and provide tactical business solutions vital to the profitable implementation of financial and business objectives. Results fueled by my initiative, cross-functional behavior competencies and passion for success. Highly disciplined and resourceful team leader accustomed to performing in deadline-driven environments. Exceptional communication skills with the ability to work with diverse groups while inspiring confidence at all levels.

Business executive characterized as professional and ethical, demonstrating personal integrity, loyalty, tact, sound judgment and diligence.

Skilled in the utilization of analystics and statistical trends to implement sound business decisions; proven track record of consistent delivery of bottom-line results.

Credentials include the ongoing completion of an advanced degree in executive management and leadership with a Certification in Project Management from a repective Texas university and extensive management experience within the Supply Chain management industry.

EDUCATION

Texas Woman’s University, Denton, TX - May 2012

Masters in Business Administration

Syracuse University, Syracuse, NY – May 2009

Bachelors in Information Management and Political Science

AREAS OF EXPERTISE

TRANSPORTATION PROJECT MANAGEMENT BUDGET MANAGEMENT & RECONCILIATION PREDICTIVE FORECASTING STATISTICAL TRENDING DEMAND MANAGEMENT TACTICAL & STRATEGIC PLANNING PROGRAM IMPLEMENTATION DEMAND MANAGEMENT VENDOR MANAGEMENT HUMAN RESOURCE Procurement

PROFESSIONAL EXPERIENCE

TARGET, MIDLOTHIAN, TX 2010-PRESENT

TARGET is the nation's #2 discount chain (behind Wal-Mart). We operate about 1,750 Target and SuperTarget stores in 49 states, as well as an online at Target.com. We have carved out a niche by offering more upscale, fashion-forward merchandise than our rivals. Target also issues its proprietary Target credit card, good only at Target. After the recession in the US, Target is growing our grocery business, remodeling stores known as our P-Fresh strategy and in the short future entering the Canadian market.

Operations Group Leader

Since joining Target, I have collaborated with merchants, operations, and stores to provide support and reporting for key initiatives and metrics. I have also provided guidance on operational expenses to determine most effective disposition.

Partner with merchants and vendors to execute key reverse logistics strategies surrounding return to vendor, merchandise salvage, recycling, and asset reallocation

Maintain level of service requirements throughout the process, from our vendors to our distribution center to our stores.

Collaborate across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued.

Identify and coordinate daily activities of 24 team members; ensure my team will achieve desired results in productivity, teamwork, safety, quality, and job knowledge

Lead operational projects which drive savings and a better guest experience through our supply channels.

SAXON MORGAGE, IRVING, TX 2009-2010

SAXON was a Morgan Stanley company who serviced home loans and manage loan payments and transactions for thousands of customers across the United States. Their goal was to provide valued services with care, responsibility and attention to detail to ensure a unique and positive experience.

Special Services Represenative

While I was a member of the SAXON team I collaborated across departments and with the government to deliver award winning customer service to a profolio of clients. I developed relationships and managed the accounts of 30-40 clients.

Partner with managers and vendors to achieve goals in the foreclosure department

Maintain a level of quality in document handling

Spokes person between company and clients to develop innovated ways to guide clients through the housing market.

Contact this candidate