Customer Service Manager

Ayan Bihi

*** ******* ****, **** *

Edmonton, AB T6R 0C6

Telephone: 780-***-****

Email: ******@*******.***

Skills and Capabilities

Business Experience / Computer Knowledge

• Training and Experience with – Windows XP, Microsoft Office Suite including:

o Word, Excel, Access, Power Point, Publisher, Front Page

o Internet Explorer, Netscape and Graphic Design

o Editing and Creating Memos, Reports and Documents

o Language Programs and Design: ASP.net, C++, HTML. Customer Relations • Excellent in establishing rapport with clients • Instill confidence in the client that the information provided is correct • Good verbal and written communication skills.

Interpersonal Skills

• Capable of working as a team player

• Successful in establishing productive work relationships

• Proven ability to instill positive energy in a team environment

• Skilled in phone etiquette and organization skills.

Organizational and Time Management Skills

• Able to focus on specific tasks, keeping overall project goals in mind

• Able to meet demanding time goals

• Can work unsupervised

• Work well in a busy office, handling a variety of tasks

• Remain calm and work well under demanding conditions.

Goal-Oriented

• Willing to learn and quick learner

• Considered to be hard working and dependable

• Proven ability to assume increased responsibility

• Self-motivated and confident in making independent decisions.

Education

January 2010 – Present

Academic Upgrading (part-time), Solomon College, Edmonton, Alberta.

September 2003 – May 2007

Bachelor of Information Management Systems, (MIS) - With Distinction -

El-Shorouk Higher Institute of Computer and Information Technology, Cairo, Egypt. 2003 – High School Diploma, Elmanhal School, Cairo, Egypt. Work Experience August 2011- Present Cashier (part-time), Shoppers Drug Mart, Edmonton, Alberta • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service. • Maintain an awareness of all promotions and advertisements.

• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers. • Communicate customer requests to management. • Enter all media from register into the tally program. • Maintain orderly appearance of register area and supplies stocked.

• Any other tasks as assigned from time to time by any manager.

October 2010 – Cashier (part-time), Safeway, Edmonton, Alberta

September 2010 – Present Sales Representative (part-time), AVON, Edmonton, Alberta

• Promote sales to existing clients; identify and solicit potential clients; provide clients with presentations on the benefits and uses of goods; estimate or quote prices, credit or contract terms, warranties and delivery dates; consult with clients after sale or signed contracts to resolve problems and to provide ongoing support; review and adapt to information regarding product innovations, competitors and market conditions; conduct sales transactions through Internet-based electronic commerce.

October 2007- April 2008 Assistant Manager, Import Export Company, Cairo, Egypt

• Compiled, verified and recorded process applications, requisitions and other forms and documents in accordance with established procedures and schedules, used computerized and manual processing systems; maintained inventory of office supplies and order supplies as required; prepared reports and presentations and provided information to staff and general public regarding company and program rules, regulations and procedures; assisted in the co-ordination of administrative procedures such as budget submissions, contracts administration and work schedules; responsible for some accounting tasks; organized and co-ordinated flow of work for general office clerks and data entry clerks.

Languages

Fluent in English, Arabic and Somali.

References

Available upon request.

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