Customer Service Quality Assurance
Resume:
James A. McCall
Atlanta, Georgia 30331
404-***-**** Cell
**********@*****.***
Career Objective
An energetic and self motivated skin care specialist with a positive attitude and professional appearance. In search of a salon/spa that will allow me to utilize the skills that I have learned in a productive environment with the opportunity for advancement.
Summary of Qualifications
Properly analyzing a client in order to determine appropriate services needed.
Appropriate product and ingredient knowledge for prescribing a home care regimen.
Desire to meet/exceed expectations by “going the extra mile”.
Eagerness to multi-task in order to accept new challenges and varied projects.
Very organized, highly reliable.
Demonstrated knowledge of skincare and comprehensive skincare techniques.
Ability to develop creative solutions to building salon/spa clientele.
Professional Experience
Zen Massage April 2010 – Present Esthetician
Customized facials that require skin analysis, exfoliation (manual and mechanical), electric machine therapy and massage treatments.
Provide esthetic services, including but not limited to facials, body waxing, body scrubs, body polish and back treatments.
Waxing treatments that include the following: Back, Chest, Arms, Legs (upper and lower), lip, chin, eyebrows and I specialize in my ouch less bikini and brazilian.
High volume spa experience with knowledge of retail and marketing skills, customer service and spa management skills.
Advise clients which products will work best for their skin type/skin concerns and retail accordingly.
Assist with monthly supply inventory
Consistently build salon/spa clientele by promoting the business both internally and externally
Maintain spa reception area and all individual treatment rooms including cleanliness and organization.
Assist in maintaining Esthetician program at 2 locations
Create and maintain Esthetician protocols
Conduct training classes as needed
Create and maintain services menu
Assist with front desk: Book appointments, Check in/check out clients
Other duties as assigned
Float Spa October 2009 –March 2010 Esthetician
Customized facials that require skin analysis, exfoliation (manual and mechanical), electric machine therapy and massage treatments.
Provide esthetic services, including but not limited to facials, body waxing, body scrubs, body polish and back treatments.
Waxing treatments that include the following: Back, Chest, Arms, Legs (upper and lower), lip, chin, bikini and eyebrows.
High volume spa experience with knowledge of retail and marketing skills, customer service and spa management skills.
Advise clients which products will work best for their skin type/skin concerns and retail accordingly.
Assist with monthly supply inventory
Consistently build salon/spa clientele by promoting the business both internally and externally
Maintain spa reception area and all individual treatment rooms including cleanliness and organization.
Additional Professional Experience
Over 12 years of combined customer service / quality assurance experience with duties that included managing teams ranging from 5 to 15 people. Special emphasis was placed to ensure that there was overall customer satisfaction although this was a high stress environment.
Over 2 years of sales experience in a high volume retail store where I was sales lead (beauty advisor) in the skin care room. I was in charge of answering any questions that potential customers had regarding many of the lines that were carried, advising of the benefits of each line and closing the sale once I determined the customers need. In addition, I also attended training sessions to increase my knowledge of products that were being sold in the store.
Education
International School of Skin and Nail care, Esthetician program (July 2009 graduate)
Advance Training
Microdermabrasion Certificate
LED rejuvenation therapy Certificate
Microcurrent Certificate
Reflexology Certificate
Great ability and willingness to update technical skills by facilitating and participating in on-going training at the International Dermal Institute Postgraduate Education in Skin and Body Therapy.
Post Graduate Certifications
Available upon request
Dermalogica Expert (02/13/12)
Threading Certification (02/05/12)
Spa software used
Millennium
Spa Booker
Salon Iris
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