Customer Service Manager

Michael J. Nestor

**** ******* ******, ********, ******* 31602

229-***-**** (H) 229-***-**** (C)

***********@*****.***

CUSTOMER SERVICE MANAGER

Overview Spent four years in US Army medical field. Hold bachelor’s degree, have worked with education administrators. Tours in Korea and Iraq.

• Currently operating a small janitorial business at night.

• Spent two years in Army Combat Support Hospital building medical information networks.

• Worked as a liaison between students and office managers.

Employment Service One Janitorial, 01/2012 - Present

Business Owner

• Sweep, mop, and/or vacuum floors.

• Disinfect work areas.

• Service public restrooms.

Valdosta State University, 09/2009 – 10/2011

Records Coordinator 2

• Used Banner information system to make updates to student records, and print official verifications for insurance, and loan companies, as well as government agencies.

• Managed high call volume through multiline phone and Windows Live email.

• Retrieved and updated Access databases for Transcript Requests and Transient Permission Forms respectively.

• Worked as a liaison between students and office managers.

United States Army, 03/2007- 07/2008

System Administrator

• Supervised creation of network accounts for hospital staff which resulted in a network of 240 users.

• Supervised installation, operation, and maintenance of networked computer systems.

• Performed bulk data storage operations, and transferred data between information processing equipment, and systems.

• Restored failed operating systems, configured network protocols, and repaired network infrastructure.

United States Army, 12/2005 - 03/2007

Telecommunications Specialist

• Provided leadership to small group of communications specialists while setting up field hospital communications.

• Provided weapons range communications between group leaders, and range control personnel.

• Maintained equipment and supply inventory lists for hospital communications shop.

• Delivered stand-up training to employees in basic radio communications, and in the construction of a large antennae assembly.

United States Army, 03/2004 - 12/2005

Telecommunications Specialist

• Provided direct support maintenance on electronic switching assemblies, systems, and ancillary communications equipment.

• Interpreted bit/byte error codes to correct system faults.

• Submitted consolidated logistic, and system status reports.

• Specialized in the operation of nodal switch, connected to cable, radio, and satellite links.

Miller Electric Company, 06/2003 - 03/2004

Groundsman

• Built industrial electrical infrastructure to hold conduit and power lines.

• Threaded rods, cut angle aluminum, and stripped wire..

• Operated lifts, and assisted journeyman electricians in running industrial sized electrical wire.

Sonoma County Permits, 06/2002 - 03/2003

Office Assistant

• Received complaints by phone, and made call-backs for inspectors.

• Created complaint files, and assisted department secretary in the management of code enforcement database.

• Organized information logs for well and septic department, and delivered financial reports for accounting clerk.

Education Valdosta State University, Valdosta, Georgia

Bachelor of Arts Degree, 2001

History

Fort Gordon Signal School, Fort Gordon, Georgia Vocational certificate, 2004

References Furnished Upon Request

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