Project Manager, Consultant

Tuan Ho

Email nbbrmp@r.postjobfree.com

(cell)408-***-**** begin_of_the_skype_highlighting              408-***-****      end_of_the_skype_highlighting

Profile

Driven professional with 10+ years of customer service, and administrative experience. Strong planner and problem solver who readily adapts to change, and works well independently or as a team to exceed expectations. Able to maintain multiple priorities and meet tight deadlines without compromising quality.

Education

B.A in Business administration with concentration in Human Resources,

San Jose, CA

Relevant Courses:

— Project Management for Human Resource

— MS Office for Professional Staff

— Microsoft PowerPoint presentation

— Fundamentals of Accounting

— Fundamentals of Human Resource

— Business Ethics

— Fundamentals of Labor Unions

Key Skills

— Microsoft Office/Excel/Powerpoint/Word/Outlook

— Data base Administration/Management

— Spreadsheet

— Boolean search strings

— Familiar with job boards searches as: Yahoo hot jobs/Dice/Career builder/Monster

— Windows ME/XP/VISTA/ and MAC

— Bilingual Vietnamese

Experience

Part-time Manager Great American Smog

Aug 08 to Present

— Managed full operations at Tracy Branch

— Perform gas cap inventory check, and order new office supplies

— Track and record customer information using Microsoft Excel

— Perform end of the day balancing using credit card machine

— Create, file, and proof read customer invoices

— Follow up on customer concerns and issues regarding facility services

— Send end of the day balancing to upper management

— Manage surveillance System

— Collect payments for smog services

— Maintain computer network

California State Automotive Association (CSAA), Insurance Specialist

Jan 2004- Aug 2008

— Responsible for Handling Numerous Clerical duties (e.g., data entry, filing, records management and billing) as a mediator for customer service issues.

— Provided timely response to customer requests, and transferred calls to appropriate departments.

— Coordinated billing refunds, maintained customer data base and informed potential customers about the numerous services provided by CSAA.

— Understands customer concerns and refer them to appropriate CSAA products to satisfy their needs.

— Resolved many complex customer issues that involved multiple team work of different departments.

— Nominated to test pilot new insurance programs. Informed research and development team about flaws of new insurance programs, and recommended release date.

— Became floor support for 300 plus call center employees on upcoming insurance programs.

— Trained, and mentored insurance agents on dozens of insurance programs that helped reduce service calls levels.

— Presented in group meetings new insurance procedures and guidelines to existing insurance agents.

— Earned outstanding marks on performance reviews, with marks for excellence in areas including: work volume, accuracy and quality monitors

— Received countless awards for working overtime, and providing excellent customer service

Bank of America Senior Teller/Personal Banker

Jan 2001-2004

— Actively listens to customer concerns, and refer them to appropriate Bank product for their needs

— Constantly checking on customers by giving courteous calls

— Received 100% on customer service satisfaction from Bank mystery shopper

— Invited to attend a dinner for Exceptional Associates who provide excellent customer service

— Acquired many incentive bonuses for exceeding sales goal for Credit Card, checking accounts, and IRAS

— Help mentored and educated new associates on Bank procedures

— Serviced multiple Automated Teller Machines (ATM) by ordering cash, arrange cash shipment, and end of the day balancing of ATMs.

— Process merchant tax payment, and cash deposits ranging from $10k and up.

Bank of America East Alum rock Branch Teller/Senior Teller

Jan 2000- Jan 2001

Assisted Managers in opening and closing of Branch office

Performed end of the day cash balancing

Processed Consumer Bank Transaction such as: bank withdrawals, loan payments, account transfers, Credit card payments and issuing cashier checks

Trouble shoot bank hardware such as check reader and receipt printer

Retrieve Customer information using multiple Bank of America’s computer programs

Utilize up sell and cross sell of various bank products and services

Awards/Associations/Hobbies

Member of Linkedin with more than 800+ connections

Received Cela award for outstanding customer satisfaction at Bank Of America 2001-2002

Assemble various computer hardware such as: hard drive, Dvd drive, Pci cards, memory, and CPU into motherboard to become a desktop computer.

Install operating system for newly assembled desktop computer

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