Regina Higdon Resume

Regina M Higdon

*** ****** ***.

Wood River, IL

618-***-****

OBJECTIVE:

To secure gainful employment with a reputable company such as yours where I can grow as an employee and do a productive job.

EDUCATION

East Alton Wood River High School

777 N. Wood River Ave.

Wood River IL

1977-1980

General Studies

S.I.U.E.

Edwardsville, IL

1981

G.E.D. Received

Employment

Circulation Development Inc.

4066 Oakmont Ave.

Granite City, IL 62040

Job Title: Telephone Sales Rep.

Duties: Countrywide Tele-sales of residences for newspaper subscriptions. Data entry of orders customer complaint resolution, verify of sales, employee training

Achievements: Top sales person 6 months running in top 4 sales people the entire time of employment.

U.S. Senior News

McArthur Blvd.

Cottage hills, IL 62018

Job Title: Advertising Sales Rep.

Duties: Making contact via telephone to local businesses for the purpose of selling advertising in a senior based newspaper, order taking, data entry, office management, ad layout and design, customer mediation, training new employees.

Achievements: Increase of sales by 85% within the first 2 months

Metro Kirby Company

Route 140

Bethalto, IL

Job Title: Phone Room Manager

Duties: Oversee all aspects of the phone room including scheduling appointments, scheduling employee hours, tracking sales, directing salesman to appointment time and place, directing employees to keep up quotas, training new employees.

Achievements: Raised profits by 75% over 6 months

Skills

Customer Service, Sales, Data Entry, Order Taking, Customer Mediation, Employee Training, Scheduling, Typing, PC Skills

American Water

1410 Discovery parkway

Alton, Il 62002

Job Title: Customer Service

Duties: Accept incoming customer calls in regards to their utility bills and services. Resolve Billing issues answer questions, Set service orders to stop and start services for customers, Data entry of customer information, Set up pay arrangements for customers, explain aspects of customers bill, resolve escallated calls, Take credit card and electronic check payments over the phone for customers. Corrspondence Department and all aspects of correspondence.

Professional References

Fisher Callaway 618-***-****

Sharon Lovell 618-***-****

Pam Scharden 618-***-****

Current Education Skills

EXCEL

ORCOM

Lotus Notes

Windows XP

Windows 2000

Windows98

Windows Millinuem

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