Customer Service Technician

Frank Canzanese

*** *** ********, *********, ** *8030

Home: 703-***-****

Cell: 703-***-****

Email: **********@*****.***

Career Profile:

A highly skilled, talented and accomplished telecom professional with over 30 years of experience. Looking for a position as a telecommunication technician to utilize my skills and proficiency in a reputed organization.

Professional Strengths:

• Possess in depth knowledge of multiple telecommunication systems

• Ability to install, maintain and configure telecommunication equipment

• Possess strong organizational, problem solving and management skills

• Possess excellent verbal and written communication skills

• Team player with excellent customer service skills

Professional Experience:

IN Communications

Vice President/Owner July 1987 to Present

• Install, label and certify cable plant from Category 3 to Category 6A

• Perform customer site surveys leveraging interpersonal and technical skills to establish trust and credibility with the customers technical staff

• Write proposals for perspective clients of VOIP and Digital Phone Systems

• Conduct training classes for customers to familiarize them with their new phone system.

• Handle the supervision of service technicians in maintaining telecommunication systems

• Handle the task of performing annual evaluations for Telecom staff

• Supervise the communication between customers and employee’s regarding setting up and termination of accounts

• Supervise, maintain and support telecommunication systems in compliance with the policies and procedures of the company

• Document instances of software and hardware failure, repair, installation, and removal, and other work requests

• Maintain adequate inventory of replacement telephone equipment and spare parts for corporate and regional offices such as telephones, cable, and headsets.

Squires Communications

Installation and Service Technician July 1986 to July 1987

• Assisted senior telecom supervisors in maintaining telecommunication operations and equipment

• Responsible for answering customer queries and concerns

• Performed service and maintained telephone systems to include PBX and Key Systems

Potomac Telephone

Installation and Service Technician July 1985 to July 1986

• Assisted senior telecom supervisors in maintaining telecommunication operations and equipment

• Responsible for answering customer queries and concerns

• Performed service and maintained telephone systems to include PBX and Key Systems

JAN Associates

Systems Installation Technician September 1980 to July 1985

• Managed installation of residential and commercial Burglar and Fire Alarm Systems

• Met with Sales Representatives and Customer’s to discuss work to be done at the clients home or business

• Responded to false alarms and was able to troubleshoot system until problem was found

Educational Summary:

• IN Communications, Inc. is currently a Platinum Dealer with Mitel Corporation

• Oaisys VOIP Professional Interaction Management Software. January, 2009, Fairfax, VA

• Mitel 3300 ICP VOIP Telephone System Installation and Maintenance Certification August, 2005, Toronto Canada

• NuPoint Voice Processing System Certification. September, 2005, Chicago, IL.

• Mitel Analog Telephone Systems Installation and Maintenance Certification. December, 1987, Fairfax, VA

• Mitel Digital Telephone System Installation and Maintenance Certification. March, 1990, Fairfax, VA

• Nortel Networks Digital, Norstar Telephone System Installation and Maintenance Certification. December, 2003, Trenton, NJ

• Nortel Networks Digital, StarTalk, Flash and Call Pilot Voicemail Systems Installation and Maintenance Certification. December, 2003, Trenton, NJ

• Obtained accreditation required to become an authorized Nortel Norstar Dealer from 2003 to 2006

• Have been a member in good standing with BICSI, a Telecommunications Association since 1998 as a Certified Technician

• Trained on various Key Systems such as: Eagle One, Walker Reliant, Omega Iwatsu, Northcom, Tie BusinessCom Series, Toshiba and Electro Mechanical 1A2 Systems

References:

Available on request

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