celia

Celia Arriaga

***************@***.***

Objective

To obtain a job as a Supervisor within a thriving hotel chain that offers opportunities for advancement. My qualifications for this position go back 3 years working for the Embassy Suites of New Orleans starting as a Laundry Supervisor and eventually being promoted to a Housekeeping Supervisor over different areas of the hotel.

Qualification Highlights

Contributed to the success of the housekeeping department meeting its goal in major corporate inspections.

Nominated on two separate occasions for Employees of the Month by supervisors from other departments.

Experience

Embassy Suites Hotel, New Orleans, Louisiana

Laundry/Housekeeping Supervisor, 2006 - 2009

Overall responsibilities included opening the Laundry Department in the morning, supervising a staff of 4-7 laundry attendants, completing inventory every three months, and ensuring all machines were working properly. As Housekeeping Supervisor overall responsibilities included scheduling, supervising a staff of 3-7 housekeepers, 4 housemen, and 2 lobby attendants on a daily basis.Responsible for approximately 60-100 rooms on a daily basis and ensuring they were cleaned to the company standard.

Nominated as Employee of the Month on 2 separate occasions by Supervisors/Managers from other departments within the hotel

Ability to communicate with staff on a daily basis. Giving feedback on all aspects of the days work and also receiving input from the staff at the end of each shift. Excellent problems solving skills to reduce the amount of time the supervisor is involved with issues and increasing the productivity of the staff.

Used as an interpreter for Spanish speaking staff and hotel guest. Also selected to be on Embassy Suites C.A.R.E. committee.

Centre Deli, New Orleans, Louisiana

Store Manager, 2004 - 2005

Overall responsibilities included training staff, opening new store locations, opening store in a timely manner, daily cash handling, scheduling, hiring/terminating, and coaching all staff members. Also responsible for ordering and handling all customer complaints.

Started delivering menu's to offices within work site location to increase revenue of the store location.

Margarita's Del Rio, New Orleans, Louisiana

Multi-Store Manager, 2003 - 2004

Responsible for running two store locations within a 3 mile radius. Responsible for daily cash management, scheduling of shifts, proper food preparation, hiring new staff, terminating , planning for big events, and weekly inventory.

Ability to lead a group 2-4 people on a daily basis, ensuring that all customers were taken care of in a timely and efficient manner. Planning for the days business by placing staff in positions to ensure the quality of service and speed of service were happening on a daily basis.

Education

High School Diploma, General Studies, 2003

Belle Chasse High School, Belle Chasse, Louisiana

Skills

Fluently speaks English and Spanish.

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