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Human Resources Customer Service

Location:
New York, NY
Posted:
November 08, 2012

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Resume:

Karen L. Tripp

***-** ***** ******, *** Fl.

Springfield Gardens, NY 11434

Home: 718-***-**** ~ Cellular: 917-***-****

Email: nass8q@r.postjobfree.com

___________________________________________________________________________

SUMMARY

Nineteen years of Professional Human Resources Coordinator administrative experience in Pharmaceutical Manufacturing. Manages and prioritizes multiple projects. Provides support in an industrial Healthcare setting working directly with the medical staff and assist Human Resources Team with administrative tasks. Performs highly confidential customer service transactions within and outside of the company; and works well under pressure. Organizes and directs New Hire Orientation personnel; trains Human Resources Department Generalists and Coordinators with "On-and-Off' Boarding procedures; processes reports hi Impromptu; reconciles and tracks invoices; updates distribution listings and organizational charts for each department. Proficient computer knowledge, effective communication skills and a professional attitude is an asset.

WORK HISTORY

PFIZER, INC., Brooklyn, NY

Senior Human Resources/Medical Department Coordinator 2006 - 2008

Updates Occupational Health Management electronic recordkeeping system with daily encounters

Receives and processes colleagues/patients medical requests.

Schedules Blood Drive meetings to ensure responsibilities are assigned to appropriate personnel.

Notifies colleagues to report to Medical Department to engage in Universal Random Testing and

contact laboratory for specimen collection and processing.

Conducts safety audits with Environmental Health and Safety team; participated in ISO 14001

Certification of Brooklyn Plant.

Performs all administrative tasks of the department in an efficient and timely manner.

Assists Human Resources Department personnel with PeopleSoft transactions and process colleagues'

transactions.

Plans, organizes and presents the annual Health Maintenance Organization Fair.

Senior Human Resources Coordinator/Human Resources Department 1988 - 2006

Managed processing of PeopleSoft transactions after receiving confirmation from the Service Center.

Scheduled New Hire Orientations, Retirement Benefit Seminars and Health Maintenance Organization

Fairs to motivate colleague engagement and enhance knowledge of the company's benefits.

Processed various reports in Impromptu to capture monthly turnover data of colleagues' termination,

retirement or transfer status.

Reconciled American Express invoices and Ariba E-buy requisitions by maintaining receipts as

verification for the Finance and Purchasing Departments.

Updated Outlook Distribution Listings according to colleagues' status.

Created and amended organizational charts displayed on company intranet to acquaint colleagues with

Brooklyn organizational structure.

Created and updated Dateline Newsletter on Desktop Publisher.

Karen L. Tripp Page 2

WORK HISTORY: (Continued)

DEPARTMENT OF INVESTIGATION, New York, NY

College Aide - (internship) 1987 -1988

Calculated and electronically updated departmental monthly reports on registration forms and

summons listings.

FULLER OFFICE PRODUCTS, Long Island City, NY

Clerk 1987

Computed invoices in order to maintain accounts of Packaging Vendor services.

Laminated, packaged and organized catalogs and merchandise for mailing distribution.

METROPOLITAN LIFE INSURANCE COMPANY, New York, NY

Clerk Typist 1986

Answered and screened calls for clients and replied to customer service and routine inquiries.

NEW YORK STATE URBAN DEVELOPMENT, New York, NY

Clerk Typist 1985-1986

Organized and logged mail for review; typed and routed correspondence to appropriate personnel.

PROFESSIONAL DEVELOPMENT COURSES

Active Learner

Application Management System

E-Buy/RFP Requisitions

MERT

Microsoft Power Point

OSHAVPP

P-Card

P-GEMS Work Requestor

XMS

EDUCATION

Associate Degree in Applied Science, Office Technology -1989 LaGuardia Community College, Long Island City, NY



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