Engineer Quality

Susan Hood

***** ********

Detroit, MI *****

313-***-**** • ******@**.***

SUMMARY

Years of extensive, diversified, and successful design engineer experience in automotive design. In-depth background experience in analysis, and problem solving. Hands on engineering experience in unigraphics 7.3, iMan, E2 and TeamCenter Community. Proven ability to trouble shoot and find workable solutions to problems quickly. Well versed with all Microsoft Office software and strong oral presentation and leadership skills. Skilled in operating machinist equipment including computer numerical control (CNC), grinders, mills and lathes. Strong ability to multitask assignments simultaneously and meet deadlines. Self starter, highly motivated, and dedicated to effective team building.

PROFESSIONAL EXPERIENCE

GENERAL MOTORS, Warren, MI 2000-2011

Perceptual Quality Design Appearance Quality Department (PQ/DAQ)

Appearance Launch Lead 2009-2011

Launched vehicles on-time and with approved appearance by conducting timely cross functional team reviews with corrective actions until all approved appearance standard components are submitted.

Analyzed vehicle competitiveness in the marketplace to better understand our competitors attributes and develop Bill of Attributes (BOA) for the program competitive set. Identified interior & exterior quality issues and ensure issue closure within the cross functional teams. Represented the voice of the customer in relation to visual quality. Interfaced with design team and materials engineer to input attributes into the Statement of Requirements (SOR) that defines color, grain, and gloss for components. Initiated Production Part Approval Process (PPAP) master process to aid in the appearance validation process. Lead team in virtual analysis to identify potential issues and ensure color, grain, and gloss harmony expectations. Gave perceptual quality input to team for resolving possible issues. Created Design Appearance Release (DAR) Document, the gold source to globally document and define appearance of each vehicle. Interfaced daily with suppliers to approve, track, document solutions and report weekly the appearance of each component to ensure standards were met. Interfaced weekly with plant launch manager and suppliers around the vehicle at the production assembly plant to ensure approved appearance solutions/modifications were met.

Perceptual Quality Design Quality & Verification Department (PQ/DQ&V)

Lead Visualist/Liaison Engineer 2000-2009

Reviewed surface quality and part interface verification of interior, exterior and all corporate common components. Held weekly cross functional team reviews analyzing math data to create and maintain Math Evaluation Worksheets (MEW) to trouble shoot, incorporate a workable solution and track issues to closure by implementing new ideas by creating drawings and design visual aids via Unigraphics 7.5, Clay, Stereolithography (SLA), and Ren for verification models.

Chassis Department

Vehicle Designer 2000

Worked with Compartment Engineers to assist with part modification and development of brake and steering components using the Unigraphics CAD System.

EDUCATION

Associates of Applied Science, Vehicle Design/Technical Drafting,

Macomb Community College, Warren, MI *Magna Cum Laude

Certificate of Machinist Training,

Focus: Hope Machinist Training Institute, Detroit, MI *Class Valedictorian

PROFESSIONAL ASSOCIATIONS

Member, American Society of Body Engineers (ASBE) 2000-2011

Engineer Lead, A World In Motion (AWIM) - GM sponsored volunteer program to promote engineering interests in grade school students, 2005-2011

Instructor Assistant, Robotics - GM sponsored volunteer program to promote engineering interest in high school students, 2007-2009

SKILLS

Microsoft office, oral presentation, leadership, unigraphics, E2, iMan, computer numerical controls (CNC) equipment, mills, lathes and grinders machines.

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