Customer Service Manager

Iroy Chittick

*** ** **** ***

Fort Lauderdale, FL 33311

Phone: 754-***-****

Email: ***************@*****.***

Summary: Self motivated, self driven, self management, and dedicated professional with extensive customer service, culinary and industrial work experience. Reliable and flexible team player with excellent organizational, communication, multitasking, effective productivity habits, problem solving skills, troubleshooting, interpersonal and computer skills, ready to contribute to the overall performance of your organization.

Skills:

Computer

• Windows

• Word

• Excel

• PowerPoint

• Access

• Google

• Outlook

• Internet Explorer

• Type net 30 w.p.m.

Culinary

• Line Cook

• Pastry Cook

• Preparer

• Safe Food Handling

• Restaurant

• Customer Service

• Measurements and Terminology

• Cashier

General Labor

• Certified Forklift Operator

• Pallet Jack Experienced

• Warehouse

• Manufacturing

• Industrial

• Construction/ Drywall/Maintenance

• Packaging

• Ability to lift 155 pounds

• Assembly

• Entry Level Labor

Work Experience:

College Connection Services (11/2011-Current) Work At Home

Referral Specialist

• Answers customer questions regarding basic information such the type of schools of choice, the area, different studies, etc.

• Promptly resolve the customer’s basic issues, problems, and complaints. Immediately refers more complex issues, complaints, and concerns to the appropriate lead representative or supervisor as necessary.

• Work remotely in a quiet home office, work without any reasonable accommodations, ability to use resources, training, and better judgment to resolve issues, problems, and complaints before escalating independently.

Strictly Roots Vegetarian (01/2011-12/2011) Harlem, NY

Chef/Cook

• Prepared, seasoned, and cooked different vegetarian dishes, salads, soups, fish, vegetables, desserts, or other foods.

• Planned, priced menu items, ordered supplies, and kept records and accounts.

• Estimated amounts and costs of required supplies, such as food and ingredients.

• Determined how food should be presented, and created a decorative food display.

Sodexho Food & Pizza (03/2008-01/2011) New Jersey, NJ

Food Service Worker/Cook

• Prepared dough and toppings; cooked pizzas, breadsticks, and other products.

• Prepared salads, cold cut sandwiches, and hot sandwiches.

• Assisted customers in selecting, recommending, and ordering of our delicious products.

• Assisted the Kitchen Manager to ensure proper timing & delivery of the orders.

Hooters Bar and Grill (07/2007-01/2008) St. Thomas, U.S. V.I.

Cook

• Prepared and cooked all orders as well as organized and arranged all cooked foods.

• Performed all station duties such as Fry, Griddle, Pantry, Flat Top, and cooking eggs.

• Communicated with the manager and the servers at all times to make sure that the processing of the customers orders are correct.

• Maintained a clean and organized work station in accordance with the company’s operational standards.

Cuzzin’s Restaurant & Bar (02/2007-08/2007) St. Thomas, U.S. V.I.

Frontline Worker

• Prepared daily food items, and cooked simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.

• Requested and recorded customer orders, and computed bills using cash registers, multicounting machines, or pencil and paper..

• Monitored and ordered supplies or food items and restocked as necessary to maintain inventory.

Sky Electric of South Florida (09/2005-05/2007) Ft Lauderdale, FL

Apprentice/Construction/Drywall Install

• Installed, repaired, altered and maintained electrical conductors, fittings, devices and fixtures for heating, lighting or power purposes under the supervision of a licensed electrician.

• Assisted the electrician with reading blueprints; mathematics; followed electrical code requirements, and safety and first aid practices.

• Installed drywall and assisted with other constructional projects.

• Assisted with all maintenance needed for project.

Northern Tools and Equipment (07/2005-02/2006) Perrine, FL

Fork Lift Driver/Receiver/Stocker

• Counted, sorted, or weighed incoming goods to verify receipt of items against shipping notice, recorded and checked quantity and quality of goods received for conformity to purchase orders and specifications, and inputted stock items into computer and store in the assigned location in or around the warehouse.

• Filled supply work orders or requisitions, including checking shelves for items, retrieving the items, asking for proper work order account number, entry of requisitions received and log items out of warehouse inventory using IBM AS/400 computer system, verifying retrieved stock item with work order or requisition request, loading the stock items and making deliveries.

• Maintained warehouse in clean and orderly fashion including sweeping floors and dusting shelves and moved merchandise from the stockroom to appropriate floor location, insure shelves and pegs are fully stocked, well organized, clean, faced, tagged and signed.

Education:

Continental Academy High School Homestead, FL

• High School Diploma

Certifications:

• Certified Forklift Operator

References: Available Upon Request.

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