Customer Service Supply Chain

Tonnie Malone

**** ******** *****

Germantown, TN 38138

Home Number: 901-***-****

Mobile Number: 901-***-****

Email: ************@*****.***

OBJECTIVE

To secure employment and establish relationships with internal/external sources such as industry influencers, accounts receivables/ payables, key strategic partners in retail, distribution, transportation, and logistics.

SKILLS PROFILE

• Knowledge of and experience with Microsoft Office 2010, Red Prairie Rapid, OMNI, Business Objects, SAP and Oracle.

• Good filing and organizational skills, Knowledgeable of Lean Process, and OSHA Regulations

• Experienced in handling confidential documents, conversations, ledgers and journals

• Superior customer-relations and warehouse management background

• Effective verbal and written communication skills

• Advanced ability to prioritize and manage time

• Experience with Materials Resource Planning (MRP) Systems

• Computer literacy- Working capabilities with PC applications and Various WMS Databases

EMPLOYMENT HISTORY

Owens- Minor, Inc. Inbound/Outbound Operations Supervisor 3/28/ 2007-11/11/2011

Memphis, Tennessee

• Provide day-to-day guidance, coaching, counseling, supervision, direction and feedback to teammates

• Successfully complete all jobs by time requested and convey better methods of preventing shrinkage to management

• Supervise/ Coordinate receiving, shipping and warehousing of part ids in a manner consistent with company compliance and cost objectives for the 90k square foot facility

• Confer with GM and Warehouse Manager to ensure coordination of DC activities such as; production, overtime, safety implementations, screening of new hires and various other duties

• Ensure total adherence to all company statute regarding teammates and distribution operations

• Correspondence with freight forwarders, vendors and internal buyers on a day to day basis

• Ensure all warehouse operations adhere to Federal OSHA regulations

• Maximize quality and productivity by understanding job standards for each function, and evaluating performance

• Plan, manage and adjust the daily workload and staffing to minimize the unplanned overtime

• Critiqued inbound/outbound load information, scheduled appointments and documented customer/carrier follow-up

• Ensure all policies and procedures are consistently administered

Robert Half Finance Transportation/ Logistics Analyst

01/2006- 03/2007

Memphis , Tennessee

• Coordinating, planning, root causing and implementing procedures for the Inventory Accounting Department

• Account Reconciliation, verifications and administration of policies governing LTL, TL, Barge and Railway shipments for a 800k square foot facility

• Implemented training course for10-30 new recruits- speeding profitability and production by

twenty percent

• Proven track record for achieving results by minimizing shrinkage by 40 percent quarterly

• Support with year-end, month-end budget and expenses

• Support in audit queries and reconciliation

• Cold Calling, brokerage and customer service duties

Kenco Logistics Services, RMA Advocate Lead Import/ Export Coordinator

5/2005-1/2006

Southaven , Mississippi

• Managed 25 associates in a 80k square foot facility and other all aspects of the inbound receiving process for Audio vox Electronics

• Prepared and reviewed export documentation to confirm authenticity

• Oversaw daily and afterhours operations to include recruiting, vendor/ carrier client quality service and departmental performance

• Forecast and concurred with Customs and Rail Yard to export International and Domestic shipments

• Assisted Freight Brokers, drivers and Customs Officers in effort to expedite product delivery

• Ensured efficient and safe workplace practices were in placed and adhered to

• Perform pay period close of time cards to make adjustments to the system for compliance and accuracy and provide trending, tracking and issue resolution for Kronos.

Scan Source Catalyst Telecom, Vendor RMA Credit Analyst

Memphis , Tennessee

11/2002-6/20042007

• Increased profits for DOA , defective , damaged and out of warranty merchandise by forty percent

• Managed and catered to fifty of the company’s largest 3PL vendor accounts, assisted sales team,

posted credits/debits as requested to the customer by the vendor and accounting director

• Assisted RMA Mgr. with organizing, planning staff and directing the distribution staff

• Ensured productivity and service levels were maintained within assigned vendor accounts

• Interfaced and negotiated between vendor and customer to confirm feasible carrier costs and

expedited returned merchandise

EDUCATION

B.A Business Administration Management (Transferred)

Belhaven University, Memphis, Tennessee 8/09-6/11

B.A Supply Chain Management (Pursuing)

University of Memphis, Memphis, Tennessee 1/12-Present

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