Web Developer

TECHNICAL SKILLS

Hardware: PC/Mac laptops/desktop computers and peripheral devices.

Networks: Windows Server 2003, Windows Server 2000, NT, Windows Home Server

Operating Systems: Windows 7, Windows Vista, Windows XP, Windows 2000/98/95, Macintosh

Programming: Visual Basic.net, VBA, Silverlight, xHTML, Perl, AS400, XNA, C#, HTML, CSS, Javascript, HTML5, CSS3 some knowledge of ASP.Net

Database: SQL, Access, Oracle

Software: Microsoft Office Suite 2007, 2003; AT&T Proprietary Software; SharePoint, Remote Access

Protocol: TCP/IP, FTP, DNS, Active Directory, LDAP, VPN

Smartphones: Android, Windows 7 Phone, IOS, and Blackberry

Phones: ShorTel, Avaya, Aspect

CRM: RightNow, BMC Remedy, Clarify, Tivoli

EXPERIENCE

Helpdesk Support September 2011-Present

Pearson, Denver, CO - Worked in a call center and analyzed problems with the course portal to assist students with basic and advanced internet browser maintenance. Also assisted professors with setting up their online courses. Logged calls using RightNow CRM.

Helpdesk Support December 2010- September 2011

Robert Half, Denver, CO - Worked in a call center and analyzed problems with the course portal to assist students with basic and advanced internet browser maintenance. Also assisted professors with setting up their online courses. Logged calls using RightNow CRM.

UVerse Tier 2 Technical Support Representative May 2007-October 2010

AT&T, Milwaukee, WI. - Used customer skills to assist frequent callers and UVerse Field Technicians in a call center to troubleshoot VoIP, IPTV, internet connections and smartphone UVerse applications. Peer coached fellow employees. Troubleshoot line issues to diagnose sync and pixilation problems. Collaborated with a team to correct work flow issues. Did Setup and configure third party routers. Used Remedy to track and report problems. Setup email programs such MacMail, Outlook for callers. Used Aspect and Avaya phones. Have a strong working knowledge of Outlook/Exchange and email anti-spam and anti-virus applications. Also, have a good working knowledge of corporate LAN, WAN, VoIP and VoIP activations, WWW and wireless networks. Worked on Customer Relationship Manager (CRM) such as Remedy, and Clarify. Add and upgrade internet, TV and VoIP sales. Escalated any problems to the NOC for further evaluation and then followed up with customers to ensure quality customer service and timely resolution to the issues.

Business Owner September 2002-Present

Own and operate Mary Kay home businesses.

Customer Service Specialist April 2006-May 2007

Everbrite, Greenfield, WI – Billed and managed various accounts to ensure customer satisfaction. Generated over $1,000,000 in sign sales to various Fortune 500 companies. Made sure signs were delivered promptly.

Administrative Assistant April 2006-July, 2006

OfficeTeam, Milwaukee, WI – Administer the Open Enrollment program.

Computer Repair Technician September 2005-March 2006

Seek Careers/Staffing, Waukesha, WI – Repair and upgrade Dell computer equipment to specifications. Used Symantec Ghost to reimage computers. Tested graphics to ensure quality.

Receptionist September 2004-April 2005

Nazareth House, Stoughton, WI – Update resident information, greet people, reconciles personal accounts, make deposits.

Assistant July 2000-September 2003

QTI, Sun Prairie, WI - Compiled reports and records. Trained people to use computers, applications, and Office products. Developed Visual Basic, Access and SQL applications. Did Quality Assurance testing and debugged applications. Managed network administration. Did various administrative assistant duties. Developed and maintained Websites using HTML, and Perl.

EDUCATION AND CREDENTIALS

Certificate, MCSE, MCP+I 1999

Completed MCSE (Microsoft Certified Systems Engineer) and MCP+I (Microsoft Certified Professional + Internet), and Implementing & Configuring SQL Server 7.0

CUNA Mutual University - Various in-house classes - Access, HTML, Windows, Lotus Notes, etc.

Certificate in General Insurance and Associate In Underwriting 1986

Insurance Institute of America - Certificate in General Insurance and Associate In Underwriting (AU)

Bachelor’s Degree - Information Science and Technology - Digital Arts and Culture Expected Graduation 2013 UW- Milwaukee, Milwaukee, WI

Contact this candidate