Customer Service Representative

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Santrece McDaniel

Profile

An experienced Customer Service Representative pursuing a career where my customer relation’s skills and leadership abilities will contribute to operational growth.

Professional Experience

Axis Consultant

June 2006 – August 2007 Client Care Specialist II Atlanta, GA

Ability to train, motivate Customer Service Representatives to meet and exceed customer expectations and company goals.

Team Leader for a team of 25 Inbound Customer Service Representatives in a call center environment

Responsibilities included being well versed in and knowledgeable of all products, services, procedures and policies

Provided direction and guidance in customer account research and problem resolution, empowering employees to effectively resolve issues.

Accountable for ensuring that client calls were handled in a professional manner

Monitor and tracked time and attendance for department

Liaison between employees and Human Resources

October 2007 – January 2011 One Source Management Smyrna,GA

Customer Service Representative

Customer greeter and responsible for phone orders

Operate client profiles and handle money transactions

Conducted payments over via phone

Ability to handle multi-phone lines.

Education

Booker T Washington High School

August 2003 – May 2006 Atlanta, Georgia

Professional Skills

Microsoft Word, Excel, PowerPoint, and the ability to work with employees of all levels. Outstanding communication, presentation skills with a unique combination of interpersonal skills and analytical abilities.

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