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Customer Service Assistant

Location:
Houston, TX, 77583
Salary:
40,000 55,000
Posted:
November 28, 2011

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Resume:

Felicia Waddy

***** ******** **** **

Rosharom, TX 77583

Mobile Phone: 832-***-****

Secondary Phone: 281-***-****

E-mail: n9zn07@r.postjobfree.com

OBJECTIVE:

I am seeking a long term position within your company where I can utilize my past and previous experience. Work dynamically and professionally, willing to learn any new skills that will help optimize your company's success.

Professional Experience:

Texas School of Business | Houston, TX

Dental Assistant Instructor RDA

June 2007 - August 2010

Job Duties:

Maintain attendance records, student grades, observe and supervise students work to determine progress, provide feedback, and make suggestions for improvement. Presented lectures on the fundamentals of dental assisting and conducted discussions on the names and numbers of the teeth, how to chart with the doctor and how to take and develop radiographs. Increased student knowledge and competence using videotapes, power point presentations and a general textbook, Administered oral and written performance test in a laboratory setting, and in the classroom.

Professional Experience:

Union Pacific Dental | Houston, TX

Registered Dental Assistant /Treatment Coordinator

Nov 2006 - June 2007

Job Duties:

Work experiences consist of conducting spore test once a week on the autoclave, prepping the obituary room for treatment. Recording and taking x-rays, and patients vital signs, assisting the dentist during the examination and treatment of patients. Charting the doctor's diagnostic findings in patient medical chart and advised patients of the recommended treatment plan, and determined how much the insurance company would pay and what would be the patient’s financial responsibility. Conversed with insurance companies by fax, e-mail or telephone inquired about payment and claim status. Scheduling patients follow up exam.

Professional Experience:

Greatwide Logistics

Customer Service/Dispatcher

June 2003- Nov 2006

Job Duties:

Responsible for communicating effectively with drivers and clients in order to relay service order information regarding shipment issues, tracked shipments to ensure service times. Entered new customers in database, quote pick-up truck, stake-bed, tractor-trailer loads and rate deliver tickets. Take daily phone orders and collect accurate caller information for customer data base. Solicit freight on a daily basis and maintain a on call book. Entered completion of operations of services orders into a computerized system daily. Communicated effectively and relayed and documented all service orders, messages, and information to field personnel, customers and managers.

EDUCATION

Associate Degree Business Administration

August 1998 - August 2000 University of Houston | Houston, TX

Dental Assistant Diploma

January 2001 - January 2002 Astrodome Dental | Houston, TX

RDA Certificate State of Texas Dental Examiners Mandatory 2005

Accounting and Bookkeeping certificate

July 1996 - January 1997 Bradford School of Business | Houston, TX

Westbury High School

Diploma received 1996

References available Upon Request



Contact this candidate