Post Job Free

Resume

Sign in

Customer Service Engineer

Location:
Fredericton, NB, E3B 5A3, Canada
Salary:
100000
Posted:
August 12, 2010

Contact this candidate

Resume:

OBJECTIVE :-

• To take up an value added assignments for pulp and paper organization.

PROFESSIONAL EXPERIENCE :-

(June 2004- August 2007 ) M/S Ballarpur paper industries. Unit Bhigwan, India. (Formerly M/S Sinarmas paper mill, India ltd). Capacity: 300TPD.

Deputy. Manager (Off machine coater):-

• Maintained the consistent production by De-bottlenecking and solving operational problems by TQM, SQC & Control charts.

• I am also a certified internal auditor for ISO system makes me unique to have minimum supervision in the matrix of organization.

• I was core member of customer complaints analysis team, and attended various customer complaints which helped to build the customer relationship & improvement in the processes.

(Feburary1995– June 2004) M/S ITC Bhadrachallam limited, India . Cap: 50TPD.

Assistant. Engineer (production):-

• I was team leader of the channel management process with my raw material manufacturer for the input quality required for the smooth conversion operation.

• Improved order service score and managed the P.P.C by de-bottle necking the operation.

• I attended various customer complaints and introduced practical solution in the operation.

September1994 – February 1995, M/s Orient paper mills. Orissa. India.

EDUCATION :-

August 2007- May 2009. Asian Institute of Technology. Thailand.

• Master of Engineering in Pulp and Paper Technology.

• Outstanding student in field of pulp and paper technology.

• Winner of the Institute wide Master Theses competition category resource (SERD).

• Working on publication of my thesis work “Biopolymer effect on coated paper properties “

August 1998—March-2003.Indian Institute of Chemical Engineer, Calcutta. India.

• A.M.I.E.(Chem.),Chemical Engineering.

August 1990-September1994. Seshasayee Institute of Technology, Tamilnadu. India.

• Diploma in Pulp& Paper Technology.

Achievements:-

• Successfully eliminated the repetitive customer complaints through TQM projects and SQC Analysis and Zero Compensation paid to customer on account of quality complaints.

• Enhanced the skill of operating team through S.D.A thereby increasing their skill and knowledge base.

• Brought in the concept of Multi skill method in the operation.

• Carried out Time Study in the functional area & established Standard Operating Procedures thereby increased the productivity & decreased the downtime in the functional area.

• Mistake proofing work methods established through Visual controls, Single Point lessons.

• Stabilization of Supply chain module (Opti- vision) in the functional area.

• As a Product development team member coordinated with Quality control as well as Marketing department and customer service.

• Substitution of new chemicals into the process, comparative study of the product parameters thus facilitating cost reduction in the process.

skills :-

• Fast learner and positive team player with excellent communication and interpersonal skills.

• Sincere and committed, adaptability to the diverse work culture of an organization.

• Knowledge and experience of Project commissioning and start up is known.

• Sound knowledge of Cast coating operation and worked as production –in- charge.

• Sound operational skills in Off Machine Coating and Super Calendar Operations.

• Knowledge in automation systems like DCS as well as QCS operations.

• Involved in S. D. A like Energy conservation, Efficiency improvement, Inventory control.

• Implementation of ISO 9001:2000, ISO 14001:2004, and OHSAS 18001:1999system in the Plant.

Training Under taken:-

• Inter personal/communication Skills.

• First –aid, Fire fighting and safety programme

• ISO 9001-2001,ISO 14001-2004 & OHSAS 18001-1999

• T.Q.M, T.P.M, SPC, and S.Q.C principles and its use in Industry.

• Process Risk assessment and Business strategy plan of the plant.

Interests:-

• Sports, Yoga, running, gardening, and computers.

I here by declare that the above said information up to my knowledge is true and reliable. I hope after seeing my resume you will call me for an interview. So that I can prove as one of the best to your expectations.

Thanks ,

N.Srikanth.



Contact this candidate