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Quality Assurance Customer Service

Location:
Dillon, SC, 29536
Salary:
$90,000+ bonus
Posted:
January 07, 2011

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Resume:

Jason M. Bracey

**** ******** ***** ****: 843-***-****

Dillon, South Carolina 29536 Cell: 843-***-****

Email: n9iptk@r.postjobfree.com

_________________________________________________________________________________________________

Operations Director

Respected and highly qualified executive professional with distinguished 15-year career in leading with integrity and efficiency. Results driven with an effective ability to implement policies and protocols that ensures optimal productivity and employee relations. Earnestness for company growth by shadowing company values of service and interlacing those values with employee abilities. Extensive expertise in client needs analysis with a service approach strategy for most competent ways to achieve our company's value in the eyes of the client. Repeated success guiding employee production, increasing systems efficiency and managing daily operational functions. Expert presenter, contract negotiator, and businessperson able to forge solid relationships with strategic partners and build consensus across multiple organizational levels. B.S. in Biology with minor in Chemistry. Available for travel 25%. Core competencies include:

Business Development & Expansion Building Alliances & Partnerships

Multi-channel Product Distribution Operation Team Leadership

Key Account Relationship Management Executive Negotiations & Presentations

P&L Management Wholesale Distribution Systems

Product Production Management Quality Assurance & Control

Productivity Enhancement Team Leadership & Collaboration

------------------------------------ Professional Experience -----------------------------------

VibraGene, LLC – Las Vegas, Nevada

DIRECTOR OF OPERATIONS (2005 – 2010)

Recruited initially to procure Genetic Diagnostic Laboratory and build relationships for the purpose of designing and distributing advanced biotechnologies to Physician’s groups and health care professional. Partnered with government contracted laboratory to advance health care practitioners ability to more accurately treat and diagnose their patients and communities. Created success establishing distributor channels and regional market needs relative to health care industry, direct improvement & execution of product design, development, production and sales methodologies. Enhanced distributor channel strategy objectives and advised health care distributors on policies and operating procedures to ensure functional effectiveness. Provided virtuous leadership for a 25-person workforce and held P&L responsibilities, operational

Professional Experience Continued

functions, data processing, design and production management; all while upholding to required governmental regulatory policies and guidelines that apply to health care products & services.

Selected accomplishments:

• Increased networking through structured client customer relationships

• Boosted product sales through event planning

• Introduced process improvements

• Maintained high employee productivity by utilizing individual talents & abilities

• Increased sales potentials by establishing new product distributors

• Co-developed & implemented proposal for client fee structures, securing competitive market appropriate cost variances.

• Coauthored & negotiated crucial contractual agreements.

Longevity & Wellness Association, LLC – Dillon, SC

(Restorative Health Advocates)

VP OF OPERATIONS & BUSINESS RELATIONS (2004 – 2008)

Involved in complete start-up and development of this organization. Spearheaded corporate efforts to introduce operational systems and product production to add well-defined association membership partnership and benefits program. Worked closely with IT team to employ software design based on company expectations, growth potentials and purpose. Integrated health care software that allowed user/member to achieve optimal wellness goals by utilizing doctor approved educational materials, assessments and tools. Negotiated and secured various industry leaders products & services to be offered as Association member privileges. I was directly involved with key elements of marketing techniques to achieve an attractiveness to health conscious consumers. I collaborated with company executives to develop new member incentive programs and additional health protection coverage and benefits. Oversaw all business development activities related to creating demand, expanding distribution channels, and managing operational staff. Selected accomplishments include:

• Created, trained and developed strategic marketing/design team to procure high quality association member incentives and privileges. In less than two years, we were able to network with various industry leaders to secure and supply our members with over twenty-four (24) savings programs and benefits, thus increasing revenue and membership enrollment.

• Diligently worked with founding CEO to secure insurance licensing & filing in 48 states from the DOI (department of insurance) in each of these states across the nation.

• Worked with actuaries and DOI senior officials to implement cost variances for our association members.

• Authored/co-authored several professional correspondences between business associated and manufacturing companies.

• Implemented protocols for staff/personnel performance, quality control, quality assurance and customer service. These protocols ensured team loyalty, data security, and proficiently productive employees.

• Developed relationships with Nutritional Companies to establish new product tethering endorsement, branding and private labeling program complimented by detailed research.

• Worked with manufacturers and negotiated terms for supply/demand and cost variances for specific targeted markets. Co-developed niche markets for genetically compatible nutrition products.

• Oversaw assembling of member benefit packets/packages for distribution, shipping/handling personnel, and data processing staff, along with product and membership fulfillment team.

Chiropractic Services, Inc – Dillon, SC

PATIENT CARE OPERATIONS MANAGER (1998 – 2005)

Patient Care Operations Manager for a family owner business that opened, financed, operated and was responsible for all data recording & processing. Our company, over a twenty year span, successfully established 103 Chiropractic & Medical primary health care practices. My department was responsible for all patient entry data, A/R, patient insurance filing, office staff training and the overall success of each health care practice. Oversaw all networking software and systems in linked into our corporate office. Through this software my team was able to monitor all daily transactions and activities of each individual practice. Selected accomplishments included:

• Oversaw operations personnel and collection of electronic information. Responsible for the validation & authentication of all corresponding facilities daily activities and patient care planning.

• Established adequate insurance benefit payments for services rendered. Oversaw all printable and electronic patient billing statement mailers.

• Oriented staff with current training materials and systems to increase employee productivity and guarantee customer satisfaction. Managed customer service team for patient inquiries.

• Our data systems met with all required regulatory agencies such as HIPPA privacy and insurance compliance. Implemented specific employee training programs to enforce quality assurance & control.

----------------------------------------- Honors & Awards -------------------------------------------

• Co-author and Researcher on Nutritional Product formulations, 2009

• International Association of Lions Clubs, 2008 – 2010

• Scholastic Honors Society, 2009

• Published – International Poetry Who’s Who, 2005

• Husband & father of three; a 16yr old son, 13yr old daughter and a 2yr old son

• Youth Minister/Leader and Choir member

• Junior High Assistant Baseball Coach

---------------------------------------- Education & Credentials ------------------------------

A.S. Pre-Medical - Greenville Technical College, Greenville, SC

B.S. in Biology with Chemistry minor - Francis Marion University, Florence, SC

Professional Specialty Development

Specialty Training: Genetics - GoodGene Genetics, Soul, South Korea

• Education and training of genetic diagnostic testing supplied by genetic research laboratory. Included antiaging genomics (assay of SNPs, mutation, promoter methylation and expression of more than one hundred (100) gene which are associated with aging related disorders). Methods used consisted of DNA microarray, gene sequencing and Real time PCR.

Licensed Insurance Producer by (DOI) for South Carolina

--------------------------------------- References ---------------------------------------------------------

• Dennis Jensen, MD, Doctor, Dillon Family Medicine, 843-***-****

• Stephanie David, CPA, Accountant, David’s Accounting, 843-***-****

• John Davis, Head Master, Dillon Christian School, 843-***-****

• Johnny Elrod, Engineer Supervisor, Perdue Farms, 843-***-****



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