MELISSA WESTMORELAND

904-***-****

**** ****** ***., *** ** 32207

n9bqin@r.postjobfree.com

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Experienced Human Resources Professional with over 10 years of Human Resources and Customer Service experience. Strong background with managing the applicant and new hire experience inclusive of recognition of staffing initiative, candidate screening, background checks, drug screens, applicant questions/concerns, and processing information into HR databases. Strong employee relations and relationship building skills transferrable across industries. Psychology and Human Resources Development degrees couple to form a strong knowledge of Organizational Development and Performance Improvement Systems.

Experience across all dimensions of Human Resources: Compensation, Benefits; Org Development; Recruiting; Employee Relations; HRIS Maintenance; Performance Management; Training and Development; Succession Planning; Employee Counseling/Corrective Action; Leave Administration; Employment Laws; Unemployment; Workmen’s Comp; Collective Bargaining Agreements

Proficient in: HRIS Systems; ADP Enterprise; ADP PayX; Unicorn HRO; Peoplesoft; OrgPlus; InfoRail; Leaderguide Pro; Infomapping Microsoft: Word; Excel; PowerPoint; Outlook

C O M P E T E N C I E S:

Problem Solving and Critical Thinking: Ability to assess, interpret, synthesize, evaluate, and present information. Analyze information for maximum understanding and manipulation.

Respect, Integrity, and Ethical: Maintain professional demeanor in all situations. Sustain positive attitude and relationships with employees, customers, vendors, and stakeholders. Hold fast to policy and organizational values, and value diversity.

Communication and Presentation Skills: Above average communication skills, generate alternatives and commit to action. Interpersonal skills and understanding contribute to effective presentation and direction of group dynamics.

Organization and Time Management: Highly efficient in prioritizing and meeting deadlines with self-starting initiative. Ability to multi task and effectively delegate tasks; work independently or teams.

Strategic and Information Seeking: Strategy minded and innovative, with an ability to recognize external opportunity for organizational benefit. Self-directed learning style, with a zest for continuing education. Ability to target learning needs, apply knowledge and skill, and maximize learning.

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W O R K H I S T O R Y:

8/2011-Present

Winn-Dixie Stores Inc. - Corporate Office/Talagy

Instructional Designer – Training

• Responsible for creating training content by working closely with business partners to research, analyze, structure, develop concepts and combine these ideas into course objectives, outlines, design documents, etc.

• Design and create training curriculums, programs or structures for classroom and/or computer based training

• Assess existing and emerging technologies and their use in an instructional environment

• Design and construct criterion-referenced assessments that address all levels of the Kirkpatrick scale

• Create audio scripts, accompanying visuals, practice exercises and assessments

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4/2011-8/2011

Winn-Dixie Stores Inc. - Corporate Office/Talagy

Human Resources Business Partner– Talent Management

• Ensure programs and procedures are communicated timely and accurately to all internal clients

• Partner with VP and Talent Acquisition to ensure the talent management strategy and practices are executed effectively across the organization

• Provide HR expertise in the resolution of associate concerns/issues; advise and support management in employee/headcount related issues

• Assist and counsel business units on basic benefit-related questions and issues (FMLA, STD, LTD, work life, etc.), and partner with Total Rewards to educate business units on related policies and practices

• Update employee changes in Org Plus and Peoplesoft

• Develop and document process and procedures within the Talent Management department

3/2010-7/2010

Flightstar Aircraft Services

Human Resources Coordinator

• Managed the applicant experience process including candidate screening, background checks, drug screens, applicant questions/concerns, and processing information into databases

• Processed direct hires and contract employees into databases and orientate to organization

• Maintained the accuracy of the Time and Attendance system ADP Enterprise

• Maintained the accuracy of the HR component of the system ADP PayX

• Reported weekly new hires and terminations

• Coordinated with the training department to ensure regulatory training of all employees

• Prepared performance reviews for employees

• Administered and enforce the vacation, sick leave, and personal leave accruals for employees

• Configured and managed the company HRA benefit to include allocating funds, ensuring accuracy of payments, and distribution of checks to employees

• Worked with contract and staffing companies to ensure staffing needs of the organization were met

• Updated employee benefit deductions to accurately reflect pay changes, age, qualifying benefit events etc.

• Processed and communicated employee changes inclusive of job transfers, promotions, demotions, supervisor/crew changes and salary grade changes

• Audited and maintained the crew roster for managers

• Assisted in the scheduling of employees by maintaining the employee schedule in the Time and Attendance system and entering approved overtime

2/2010-3/2010

Edward Waters College/IPRO

Human Resources Specialist

• Oversaw the day-to-day operations of the Office of Human Resources

• Drove compliance of human resources policies and procedures; ensure compliance with all federal and state employment and labor law and the accurate processing of employment and HR related forms

• Communicated employment policies, procedures, management guidelines and accreditation requirements as necessary

• Safeguarded confidential employment data and health records and electronic data

• Partnered with hiring supervisors to develop and implement work plans and lead recruiting strategy

• Managed full-cycle recruiting activities

• Maintained position requisition and candidate tracking logs and provide reports as requested

• Administered the College's benefits and reconciliation process; promote awareness and education; coordinate open enrollment

• Tracked, verified, reconciled and communicated leave accruals

2/20/2006-9/2009

Genesee and Wyoming Railroad-Rail Link Region

Human Resources Generalist

• Handled all functions of the application and new hire process including recognition of staffing initiative, advertising, interviewing, background screens, drug tests/physicals, relocation, and orientation

• Assisted managers in succession planning, employee training, performance management and disciplinary actions

• Created and maintain positive employee relations via timely representation of the HR dept. in effective resolution negotiation

• Served as a liaison amongst regional employees, regional human resources staff, railroad retirement board, and corporate human resources department

• Aided in the development and implementation of new programs and provide training for new systems and software; responsible for contributions to the selection of vendor, development, and design of the company job board and intranet

• Developed and drove innovative recruiting strategies through utilizing novel and creative mediums in which to advertise

• Performed behavioral interview sessions with applicants assessing characteristics conducive to company needs and potential for candidate growth and development

• Guaranteed compliance with all federal laws governing HR and insure observance of all revisions with regards to legal mandates

• Troubleshot and develop corrective action plans for software to include HRIS, inforail, e-drug test, Unicorn HRO, and all companywide systems

• Assisted employees and managers with routine concerns within 24 hours.

03/2005-02/2006

Lakeview Health Systems

Detoxification Counselor

• Developed, facilitated, and evaluated program trainings using Kirkpatrick’s evaluation model

• Lead training sessions according to program specification targeting client needs

• Conducted individual and group therapy sessions with clients, assisting clients in dealing with life stressors in healthy and productive ways

• Reunited communication efforts with clients and their family through facilitated family counseling sessions

• Audited client records for licensure compliance, and adhere to legislation, with regard to privacy and documentation of services provided

• Secured benefits for continued care from insurance companies, by means of effectively documenting services provided and client progress

• Advocated on clients behalf to employers, insurers, family, and staff

05/2002-03/2005

River Region Human Services

Corrections Counselor

• Provided group and individual clinical therapy for a caseload of 17 clients/inmates

• Diagnosed and treat clients that suffer from alcohol/drug dependency and/or mental health illnesses

• Formulated psychosocial assessments and treatment plans based on clients needs and objectives for rehabilitation

• Lead 2 hour training sessions 3 x weekly and reinforce training objectives via group sessions to enhance transfer of training

• Provided necessary documentation of services provided according to CARF, Department of Children and Families regulations, and legal mandates

• Assisted clients in arranging for discharge and post discharge referrals

• Monitored clients progress through their 12 month aftercare program, intervening with post discharge case manager when necessary

River Region employee of the month August 2004

01/2001-05/2002

United Rental Homes

Customer Service Manager

• Gained company exposure through advertisement

• Worked as sales representative, when necessary, to generate sales of company product

• Handled all aspects of the business with regards to customer satisfaction; act to ensure complete satisfaction

• Managed customer service representatives to include scheduling, training, disciplinary actions, performance evaluation, and termination

• Handled daily bank deposits and store accounting balance for two locations

E D U C A T I O N:

FLORIDA STATE UNIVERSITY (FSU)

2008, Masters of Science; Adult Education/Human Resource Development, 3.97 GPA

UNIVERSITY OF NORTH FLORIDA (UNF)

2005, Bachelor of Arts, Psychology with Honors, Summa Cum Laude, ranked top 15% of students

FLORIDA COMMUNITY COLLEGE OF JACKSONVILLE (FCCJ)

2003, Associate of Arts degree with High Honors

C E R T I F I C A T I O N S:

FMLA, FLSA, HIPPA, COBRA, Social Welfare

A S S O C I A T I O N S

Member, Phi Theta Kappa International Honor Society

Member, Golden Key International Honor Society

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