Customer Service Executive Assistant

QUALIFCATIONS SUMMARY

Administrative support experienced working in a corporate environment; an ethical, trustworthy professional with sound judgment and excellent interpersonal skills. Attentive listener, solid attention to detail, resourceful in completing projects; able to multi-task effectively, confident and poised in interactions with individuals at all levels. Proven ability to build productive relationships and resolve complex issues in a calm diplomatic manner.

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EDUCATION

CLARK ATLANTA UNIVERSITY, Atlanta, GA - Bachelor of Arts in Criminal Justice May 2011

CERTIFICATE

NALS Basic Legal Training Online Course, Accredited Legal Secretary Certificate September 2011

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EXPERIENCE HIGHLIGHTS

• Diligent and competent professional, very presentable with 3+ years of executive assistant/secretarial support experience.

• Excellent communication skills with the ability to accomplish any given task within stringent timelines.

• Comprehensive knowledge of the techniques and methods of providing admirable customer service.

• Quick learner, extremely goal-oriented, innovative and adapts easily to new situations, exceptional competency in handling tasks both individually as well as within a team.

• Energetic and optimist with great interpersonal skills effective working both, alone and as a team member.

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EMPLOYMENT HISTORY

THE GEORGIA LEGISLATIVE BLACK CAUCUS, Atlanta, GA January 2008 through April 2011

Executive Assistant/Secretary

• Answered calls, identify the purpose of the inquiry and escalate priority issues to appropriate person(s).

• Worked proactively with management to develop and implement a call script to aid in reducing incoming call transfers.

• Handled and resolved customer complaints, consistently documented internal database to ensure timely verbal and written communication follow-up with the customer.

• Maintained documents and files pertaining to legislative bills.

• Prepared FedEx shipping labels and shipped confidential documents.

• Participated in meetings and projects addressing service enhancements.

WACOAL AMERICA INCORPORATED November 2010 through January 2011

Sales Associates/Inventory Control Assistant

• Greeted customers and assisted with purchases.

• Responsibilities included restocking, purchased supplies, received, unpacked and verified inventory of arriving shipments.

• Assisted with improving business operations, merchandising, overall floor appearance and general housekeeping of stock room.

• Processed orders, forms and applications,

• Answered phones professionally and calmed irate customers by communicating a step-by-step process for problem resolution.

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COMPUTER SKILLS

Proficient in use of the INTERNET, MICROSOFT WORD, POWER POINT, EXCEL AND OUTLOOK

HONORS and ACTIVITIES

Dean’s List: Fall 2007, 2008, Spring 2010 and 2011

The Pre-Law Society 2010-2011

Women’s Leadership Counsel

REFERENCES AVAILABLE UPON REQUEST

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